Marketplace Operations Manager, UBER Eats Portugal

Há 1 mês

Lisboa, Portugal Uber Tempo inteiro

**About the Role**

Uber Eats was launched in Portugal in November 2017 and is the most used Delivery platform in Portugal. We are available in 100+ cities, delivering from over 12,000 stores (restaurants, groceries and stores) and growing quickly

As Marketplace Operations Manager, you will be responsible for improving the experience of our Users and finding and implementing efficiency opportunities leveraging our scale. For that, you will be responsible for developing data-driven insights, defining marketplace strategies and driving impactful and innovative business initiatives for the Portuguese market

You will work closely with the rest of our Operations team, and drive alignment across several teams, including local Territory & Enterprise teams, Regional Operations and Finance.

**What You'll Do**
- **Monitor the activity & analyze data**: With the help of Uber's rich dataset, you will supervise market performance, understand our customers' challenges and always look for ways to improve the operations. You will build analytical frameworks, operational models or dashboards to have a close over the business control and drive operational improvement as well as to collect insights.
- **Project management**: Oversee and execute end to end complex projects, such as the launch of new products and processes, ensuring that they are executed in line with Uber's high operating standards and delivered in a timely manner
- **Strategy definition**: Develop the strategy for the marketplace operations vertical, focusing on increasing reliability and efficiency, optimizing courier payout by leveraging our scale and new product developments and keeping a high bar on compliance.
- **Build & optimize scalable process & tools**:Identify improvement opportunities and define action plans to address those. Work with Global teams to launch solutions and adapt those to the local market. Built the right tools for our teams in the field.
- **Be the voice of the Portuguese market toward Product teams**: Maintain links between on-the-ground teams and our Regional and Product teams for everything we need to build on the Marketplace Operations. You will also need to collaborate and lead projects involving cross-functional teams like Legal, Employment, Comms, Community Operations, etc.

**What You'll Need**
- Proven and solid experience in operations management, management consulting, investment banking or strategy work in a large business
- Industry knowledge in the on-demand / same-day delivery space
- A BSc or MSc in a quantitative field, such as economics, mathematics or engineering
- Strong analytical & critical thinking: experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances and effectively communicating across a complementary team
- Business acumen, ability to seize and prioritize opportunities based on feasibility and potential
- High adaptability to change and ability to execute quickly. Able to pivot from long-term thinking to immediate action tactical response
- Entrepreneurial mindset and pro-activity, ability to own end-to-end projects from strategic thinking to actually getting things done
- Business Fluent in Proficiency in English and Portuguese
- Experience with SQL is a plus, or comfortable learning and using new software tools

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