Dutch/flemish Customer Advisor for Mercedes-benz

4 semanas atrás

Lisboa, Portugal World Talent Selection Tempo inteiro

World Talent Selection is hiring **Dutch/Flemish speakers Talent **for our prestigious client in Lisbon.

**Position** : _Dutch/Flemish Customer Advisor for Mercedes-Benz M/F/x - Signing Bonus_

**-> Description**:
Life is about embarking on a journey to be the best version of our future selves to become. As we discover new things, we face challenges, overcome them and grow beyond us.

Becoming part of Mercedes-Benz means finding the area of responsibility in which you.

You can develop your talents individually. It means, in a global automotive company, that focuses on sustainable luxury to do its best. You will be guided by visionaries colleagues who share your pioneering spirit are supported.

**-> Responsabilities**:

- General customer service
- **Arranging service appointments with service centers and dealers;**:

- Arranging appointments for product recalls;
- **communication with dealers;**:

- Guarantee cases;
- **Inquiries about documents (e.g. service booklet);**:

- Roadside assistance
- **On-site roadside assistance (engineer will be dispatched);**:

- towing assistance;
- **Connect Mobility Service**:

- Use of the Mercedes Me App and Mercedes Me Adapter App;
- **service activation/deactivation;**:

- arranging online appointments;
- **Vehicle monitoring and real-time traffic information;**

**-> Profile**:

- Fluent in Dutch/Flemish (C1 minimum);
- Fluent in English - minimum C1 is mandatory;
- Great listening and communication skills;
- Attention to detail;
- Engine Customer Support experience;
- Aptitude for problem-solving;
- Dynamism and team spirit;
- High School diploma or equivalent qualification (minimum requirement).
- **Valid Work permit in Portugal or EU Citizen (mandatory)**;
**Offer**:

- **SIGNING BONUS : 2500€**:

- _**Starting date : 06/07/2023**_
- Contract : 1 year renewal 2 times. After permanent contract possibl
- Initial training during 15 working days
- Work schedule : 8h/day from Monday to Sunday with 2 days off per week, rotating shift;
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Facilities centrally located with an excellent public transportation offer and with canteen included;
- Private health insurance since day one in the company;
- Free Portuguese language courses, sports activities and organized events.
- Our client can pay directly your inbound flight to Lisbon
- Accommodation can be provided : Room in the shared flat with others employees.

**Job Types**: Full-time, Contract
Contract length: 12 months

Ability to commute/relocate:

- Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- High school or equivalent (required)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English C1 (required)
- Dutch/Flemish fluent (required)

License/Certification:

- work permit in Portugal (required)

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