Senior Zendesk Administrator

4 semanas atrás


Lisboa, Portugal FREE NOW Tempo inteiro

**_Location_**_: Lisbon or remote from Portugal_

FREE NOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate people who strive for excellence and like to have fun. Are you ready for your next ride?

**YOUR DAILY ADVENTURES WILL INCLUDE**:
The Zendesk Administrator will form part of our Zendesk Administration Team, sitting within the Service Operations Customer Excellence organisation.

They will be accountable for the day-to-day configuration, support and maintenance of our Zendesk account. They will also advance strategic projects relating to the Zendesk instance, or where Zendesk is a dependency.

This will include projects being led elsewhere within Service Operations, where Zendesk is a key dependency. In these cases the Zendesk Administrator will form part of the project team, collaborating with relevant stakeholders to deliver the Zendesk configuration that is required.

**Our tools**: Zendesk | Microsoft Office | Google Suite

**TO BE SUCCESSFUL IN THIS ROLE**:

- At least 1 year of experience working as a Zendesk Administrator in a Customer Service environment.
- Familiarity with all key modules of Zendesk Administration.
- Any Zendesk Certifications are considered a plus, but are not essential.
- A background in Customer Service, working on customer focused initiatives within a support environment would be beneficial.
- A proactive approach to problem-solving and a willingness to research solutions and find Zendesk-based solutions to operational challenges.
- Ability to collaborate with stakeholders inside and outside our Service Operations team.
- The ability to communicate clearly and effectively with non-technical team members is essential.

**BENEFITS & PERKS IN A NUTSHELL**:

- Fully remote or hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Meal vouchers
- Mobility budget for FREE NOW App
- Free language courses
- Employee assistance program
- Personal development budget

**Plus more local benefits depending on your work location**

**DIVERSITY, EQUITY & INCLUSION**:
FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:



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