Service Experience

1 semana atrás

LindaaVelha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

**Service Experience & Improvement Specialist**

**Position Snapshot**

Location: Lisbon, Portugal

Company: Nestlé Business Services

Full-time / Hybrid mode

**About us**

**Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
**If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS**

**Position Summary**

***As a **Service Experience & Improvement Specialist**, you will play a key role ensuring that NBS Lisbon is able to deliver its commitments for Service Quality and Service Improvement. Not only will you be responsible for creating awareness and insights regarding Service Quality, but you will also be instrumental in driving productivity and efficiencies throughout the organization.

**A day in the life of...**
- Support NBS Lisbon Market Account Lead and Service Improvement responsible in driving the local agenda for Service Quality and Improvement.
- Perform Operational Reviews quality assessments and provide feedback and insight to operational teams.
- Drive operational reviews to access partnership maturity and ensure action plan execution.
- Consolidate, track and challenge Service Quality at Center level.
- Ensure Governance Model efficiency for Service Improvement.
- Consolidate, track and challenge Service Improvement initiatives at Center level.
- Provide expert support in the execution of relevant initiatives.
- Support NBS Lisbon Process Optimizers in driving their local improvement agenda.
- Promote and support Continuous Improvement awareness through Capability Building initiatives.
- Promote, track and challenge recognition awards programs.
- Benchmark and drive the evolution of Continuous Improvement practices for Service Quality and Improvement.

**What will make you successful**
- Analytical skills to drive the generation of insights.
- Expertise in Continuous Improvement Methods.
- Change Agent - to energize, engage and guide.
- Facilitation and coaching skills.
- Enable Results thru others by motivating and mobilizing resources.
- Digital agility & external connection skills.
- Previous experience operating in a Matrix Organization, ideally with Shared Services.
- Experience facilitating workshops.
- Project Management competencies.

**What we offer**

Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Allowance Card
- Flex Benefits - At NBS you can chose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office.
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for International Career

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