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Front Office Agent

2 meses atrás

Lisboa, Portugal Mypeople Unipessoal Lda Tempo inteiro

We are looking for a Rececionist (M/F) for a 4 stars Hotel in the heart of Lisbon.

**Hotel Receptionist - Lisbon City Center**

**Main Responsibilities**:

- Greet guests warmly and provide a personalized and welcoming experience;
- Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation.
- Respond to guest inquiries, requests, and complaints promptly and professionally;
- Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary;
- Balancing the accounts from day shift;
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments;
- Develop and maintain the quality of customer service being delivered
- Coordinate with other hotel departments to fulfill guest requirements efficiently.

**Ideal profile**:

- Degree in Hospitality / Tourism or other relevant field (preferably, not a requirement)
- Proven experience as a recepcionist;
- Experience as night auditor (preferable)
- Mandatory: English & Portuguese (fluent in written & spoken)
- Strong organizational and multitasking abilities, with exceptional attention to detail.
- Familiarity with hotel management software and reservation systems.
- Ability to work under high-pressure situations.
- **Availability to work shifts between 8AM and 11PM**

**Tipo de oferta**: Período Integral

Pagamento: 800,00€ - 1 000,00€ por mês

**Benefícios**:

- Cartão/Ticket refeição
- Seguro saúde
- Subsídio de transporte

Horário de trabalho:

- Período diário
- Período vespertino
- Turno de 8 horas
- Turno rotativo

Tipos de pagamento complementares:

- Décimo terceiro salário
- Subsídio de Natal

**Experiência**:

- Recepção: 1 ano (preferencial)

Data de início prevista: 01/05/2024

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