Customer Success Agent

4 semanas atrás

Vila Nova de Gaia, Portugal RedSpher Tempo inteiro

**Customer Success Agent (M/F) - English Speaking**

**Based in Porto, Portugal**

**Easy4Pro is the future of transport management. Since its birth in Paris, in 2016, E4P has been disrupting the transport market by digitizing the on-demand buying process with innovative tools and a new approach.**

**Easy4Pro, the most successful and promising start-up of the Redspher Group (european leader of Premium Freight), is looking for an energetic and ground breaking team member to support the Easy4Pro community.**

**You will enjoy the excitement of working for a very dynamic start-up company, which has offices in Luxembourg, Paris and Detroit and which is already operating in more than 30 countries showing a growth above 400% in 2017.**

**In this role, you will report to the Operations Manager**:
**What you will do**:

- **
Ensure that every customer receives the right support according to its needs**
- ** Oversee and ensure conflict resolution either with carriers and/or customers**
- ** Follow up the company processes and workflows in order to give full satisfaction to our customers**
- ** Provide training to new customers and or suppliers joining the Easy4Pro community**
- ** Collaborate with the whole team with a continuous improvement approach**
- ** Support the invoicing process of the company**

**Your profile**:

- **
University Degree, B.S. or Master**
- ** Strong client communication abilities and capacity to communicate.**
- ** A self-starter who can demonstrate independence of thought and action (a person with great strength of proposal would be highly appreciated)**
- ** You speak English fluently. Notions of German or French would be a plus.**
- ** You are extremely customer oriented**
- ** You are always looking forward to find a quick and sustainable solution for your customer**
- ** You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible with a helicopter view, cost-consciousness and persuasiveness.**
- ** Experience in transportation (2PL, 3PL or 4PL) or Marketplace environement would be an advantage**

**What we offer**:

- **
A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project. You’ll have opportunities to grow with the project.**
- ** An innovative product which is unique in the market and allowing you to work with worldwide known companies such as Faurecia, Valeo or Renault**
- ** A young and international team and a nice working environment.**
- ** 6 months fixed term contract renewable & transformable into a long term contract**

**Sounds like a challenge?

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