Renewals Specialist

3 semanas atrás

Lisboa, Portugal Incognito Software Tempo inteiro

Want to build a faster, more connected future?

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?

Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

Incognito Software Systems are seeking a Renewals Specialist.

Job Responsibilities:

- Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between Incognito and our customers.
- Providing a consultative and proactive process to producing competitive renewal quotes.
- Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process.
- Maintaining and updating reporting systems used for research and providing accurate renewal forecasts.
- Cultivating strong business relationships with the customer, Account Executives and other stakeholders.
- Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
- A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals.
- Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

What it takes:

- Min 5 years’ experience working in a customer support, sales oriented or renewals environment
- University/College degree within a related discipline
- Telecomm industry is an asset
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Strong desire in establishing and maintaining strong relationships with client
- Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
- Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
- Track record of autonomy, ownership and execution
- Strong ability to multi-task and prioritize work effectively
- Knowledge of Spanish and/or Portuguese is an asset
- Ability to work aggressively, be competitive and persuasive, while demonstratng confidence and resilience, and maintaining integrity and credibility

Our work environment includes:

- Growth opportunities
- Fully remote position
- International workforce
- Flexible working hours

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