Renewals Manager

2 meses atrás

Lisboa, Portugal MBR Partners Tempo inteiro

**Company Description**:
Our client is a leading provider of innovative and cutting-edge telecommunications solutions, serving a diverse range of national and international clients. The company is committed to delivering exceptional services that enable seamless communication and connectivity worldwide. As a Renewals Manager, you will play a vital role in ensuring the ongoing success and satisfaction of their clients, while also leading a small team of three dedicated professionals.

**Responsibilities**:
Client Relationship Management:
Build and nurture strong relationships with national and international clients.

Serve as the main point of contact for clients throughout the renewal process.

Understand clients' specific needs and proactively identify opportunities for upselling and cross-selling their services.

Renewals and Revenue Optimization:
Lead the renewals process, ensuring timely and successful contract renewals.

Develop strategies to increase renewal rates and maximize revenue from existing clients.

Collaborate closely with sales and account management teams to identify expansion opportunities within the client base.

Team Management:
Supervise and mentor a small team of three Renewals Specialists.

Set clear performance objectives and provide ongoing coaching and feedback.

Foster a positive and collaborative work environment to ensure team motivation and productivity.

Reporting and Analytics:
Monitor and analyze key renewal metrics, such as renewal rates, churn, and revenue growth.

Generate reports and provide insights to senior management regarding the health of the renewals pipeline.

Identify trends and patterns to improve the renewal process and drive customer success.

Process Improvement:
Continuously evaluate and enhance the renewal process to increase efficiency and customer satisfaction.

Collaborate with cross-functional teams to implement best practices and streamline workflows.

Identify opportunities for automation and digitalization of renewal-related tasks.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in renewals management or account management, preferably in the telecommunications industry.
- Strong negotiation and influencing skills, with the ability to manage complex client relationships.
- Excellent communication and presentation skills, both written and verbal.
- Team leadership experience, with the ability to motivate and develop a small team.
- Analytical mindset with the ability to leverage data for decision-making and optimization.
- Proficient in using CRM software and Microsoft Office Suite.
- Fluent in English and Portuguese, both written and spoken.
- Availability for occasional national and international travel, as required.

Please ignore the salary stated as it is flexible and negotiable.

  • Renewals Manager

    2 meses atrás

    Lisboa, Portugal MBR Partners Tempo inteiro

    Company Description: Our client is a leading provider of innovative and cutting-edge telecommunications solutions, serving a diverse range of national and international clients. The company is committed to delivering exceptional services that enable seamless communication and connectivity worldwide. As a Renewals Manager, you will play a vital role in...

  • Renewals Manager

    3 semanas atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! A successful Renewal Manager will be a dynamic and organized self-starter who can work remotely and independently while...

  • Renewal Manager

    2 semanas atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! A successful Renewal Manager will be a dynamic and organized self-starter who can work remotely and independently while...

  • Renewal Manager

    1 semana atrás

    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Renewal Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsA successful Renewal Manager will be a dynamic and organized self-starter who can work remotely and independently while also...

  • Manager Of Customer Success

    Há 3 dias

    Lisboa, Portugal Variacode Tempo inteiro

    Manager of Customer Success & Renewals Lisboa Manager of Customer Success & Renewals Lisboa Lisbon, Lisbon, Portugal Manager - Customer Success & Renewals  Why We Need You...

  • Manager Of Customer Success

    Há 3 dias

    Lisboa, Portugal Variacode Tempo inteiro

    Manager of Customer Success & Renewals Lisboa Manager of Customer Success & RenewalsLisboa Lisbon, Lisbon, Portugal Manager - Customer Success & Renewals Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will...

  • Manager Of Customer Success

    Há 3 dias

    Lisboa, Portugal Variacode Tempo inteiro

    Manager of Customer Success & Renewals Lisboa Manager of Customer Success & RenewalsLisboaLisbon, Lisbon, Portugal Manager - Customer Success & RenewalsWhy We Need YouWe are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions....

  • Renewals Manager/contractor

    1 semana atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Why We Need YouWe are looking for a Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring...

  • Bilingual Renewals Manager

    2 semanas atrás

    Lisboa, Portugal Variacode Software SpA Tempo inteiro

    Why We Need You We are looking for a Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring...

  • Renewals Manager/contractor

    1 semana atrás

    Lisboa, Portugal Variacode Tempo inteiro

    Why We Need You We are looking for a Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring...

  • Manager of Costumer Success

    Há 6 dias

    Lisboa, Portugal Variacode Tempo inteiro

    Manager - Customer Success & Renewals Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers...

  • Bilingual Renewals Manager/contractor

    1 semana atrás

    Lisboa, Portugal Variacode Tempo inteiro

    Why We Need You We are looking for a Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring...

  • Renewals Representative

    4 semanas atrás

    Lisboa, Portugal Acronis Tempo inteiro

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Renewals Representative who is ready to join us in creating a #CyberFit future and...

  • Renewals Representative

    2 semanas atrás

    Lisboa, Portugal Acronis Tempo inteiro

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Renewals Representative who is ready to join us in creating a #CyberFit future and...

  • Renewal Account Manager Customer Retention

    3 semanas atrás

    Lisboa, Portugal Sage Group PLC Tempo inteiro

    A Telesales role requires phone sales experience, a strong capacity for argumentation and persuasion, as well as customer orientation and the needs of their business. The main focus of the function is work our customers to renew, retain and promote Migration, Cross-selling, UP-Selling. Be able to work with ambitious goals and achieve them with high...

  • Manager Of Customer Success

    1 semana atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Manager of Customer Success & Renewals Lisboa Manager of Customer Success & RenewalsLisboa Lisbon, Lisbon, Portugal Manager Customer Success & Renewals Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will...

  • Manager, Customer Success

    3 semanas atrás

    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...

  • Regulatory Compliance Project Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Regulatory Compliance Project Manager Lisboa Regulatory Compliance Project ManagerLisboa Lisboa, Lisboa, Portugal col-wideJob Description:Job DescriptionWe are looking for an experienced Regulatory Compliance product manager to join SGS DIGICOMPLY in Chiasso and lead our clients onboardings, Regulatory and food safety project implementations and renewals....

  • Manager of Costumer Success

    1 semana atrás

    Lisboa, Lisboa, Portugal Variacode Tempo inteiro

    Manager - Customer Success & RenewalsWhy We Need YouWe are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success and Renewals for our EMEA + APJ regions. In this critical role, you will oversee both the Customer Success and Renewals functions, ensuring the success and retention of our valued customers...