Customer Service for Navigation App

4 meses atrás

Lisboa, Portugal Blu Selection Tempo inteiro

Quality and Service are what it's all about in today’s world for companies to remain competitive. This famous navigation app is looking for you to join its customer service specialist team in Lisbon

What should you expect from living in Lisbon?
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes, and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment

Tasks

Your responsibilities and impact as a Customer Service Agent will be:

- Helping users with any questions related to their accounts, the platform in general, etc.
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department.

**Requirements**:
Your responsibilities and impact as a Customer Service Agent will be:

- Helping users with any questions related to their accounts, the platform in general, etc.
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department.

**Benefits**:
What's in it for you?

**- Schedule**: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)
- Meal vouchers + Transportation allowances
- Private health insurance after 6 months
- Relocation Package
- Pleasant and inspiring working atmosphere in an international environment
- Opportunity to be part of a rapidly expanding global organization working with world-famous brands
- Professional development and a clear career path
- Training & development opportunities
- Competitive salary & relocation allowance and assistance
- Free fruit, coffee, tea, water, and a lot more

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

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