Dutch Speaking Customer Service Representative for European Parking App in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Talingual Tempo inteiro

We are seeking a highly motivated and detail-oriented Dutch Speaking Customer Service Representative to join our team at Talingual in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing top-notch support to customers using our parking app.

About the Role: As a Customer Service Advisor, you will be the face of our company, handling inquiries, resolving issues, and ensuring that our customers have an exceptional experience with our app. Your fluency in Dutch and English will enable you to effectively communicate with our diverse customer base.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or chat, addressing technical issues, transaction concerns, and account management queries.
  • Assist customers with navigation, troubleshooting, and other app-related problems.
  • Work collaboratively with internal teams to resolve complex issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and features to provide accurate information to customers.
  • Maintain accurate records of customer interactions and feedback.

Requirements:

  • Language Skills: Fluent in Dutch (native level) and English.
  • Availability: Willingness to work rotational shifts between Monday and Saturday, from 09:00 to 20:00 hours.
  • Soft Skills: Ability to multitask, think critically, and maintain a positive attitude under pressure.

What We Offer:

  • A competitive salary of €1040 gross per month (inclusive of holiday bonus, meal allowance, and night shift allowance).
  • Free accommodation in Lisbon, Portugal.
  • Full training and onboarding program.
  • 12-month contract, renewable or extendable based on performance.
  • 22 days' annual leave, plus holiday and Christmas bonuses.
  • Monthly meal vouchers.
  • Relocation package including flight reimbursement, airport pickup, accommodation during employment, company-organized activities, and career progression opportunities.

Taking Your Career to the Next Level:

We believe that your skills, experience, and passion for delivering excellent customer service make you an ideal candidate for this role. Join us at Talingual in Lisbon and take your career to new heights. Estimated Salary: €1,040 - €1,298 gross per month.



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