Technology Service Analyst
4 semanas atrás
The Technology Service Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Technology Service Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Technology Service Analyst are: monitoring and tracking activities, analysing issues, supporting the resolution of issues and conflicts and preparing reports and meetings. The Technology Service Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
**Your key responsibilities**:
- Technology Service Analyst Team Member
- End User Services
- Infrastructure Management and Infrastructure Operations
- Local Hands for Networking Services (inc. Voice and Mobiles Management)
- Application Operations and Maintenance
- Other IT Related Business Management Activities
**Your skills and experiences**:
- Secondary School Degree or equivalent
- Professional Experience: 3-5 years as Technology Service Analyst.
- Fluent in English and Portuguese. Any additional language will be an advantage
- Ability to collaborate. Teamwork spirit and ability to influence others
- Attention to detail. Good ability to organize and manage tasks
- Good Communication and relationship skills. Responsibility and Accountability
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
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