Service Delivery Manager

7 meses atrás


Lisboa, Portugal DXC Technology Tempo inteiro

**Essential Job Functions**:

- Assist in managing business process transactions and teams, actively supporting efficiency and compliance.
- Contribute to process improvement initiatives and ensure adherence to quality standards.
- Collaborate closely with managers and senior leadership.
- Monitor and report on process performance and quality metrics.
- Analyze data to identify areas for enhancement.
- Support the development of strategic plans for process optimization.
- Participate in resource allocation and budgeting processes.
- Act as a bridge between senior leadership and analysts, facilitating communication.

**Basic Qualifications**:

- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
- Proven experience in business process transactions
- Proficiencies in business process management and optimization
- A continuous learner that stays abreast with industry knowledge and technology

**Other Qualifications**:

- Advanced degree in a relevant field a plus
- Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus


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