Costumer Service Specialist 2024

Há 5 dias

Porto, Portugal ASBX Portugal Tempo inteiro

ASBX is Seeking Comercial Assistant for Export Markets We are a High Growth E-Commerce Export Company

Position: Costumer Service Specialist 2024

Location: Vila Nova de Gaia, Portugal

Employment Type: (Full-time ) / HYBRID work.

What We Offer:

- Competitive salary.
- A chance to grow in a very dynamic, well capitalised company with much room for you to grow in your professional career.
- We give our teams opportunities to grow, innovative and take decisions.
- A supportive and collaborative work environment.
- Upon Performance Review We Offer: Competitive Bonus / health Insurance / Many More Perks.

About Us:
ASBX is an export leader, specialising in Small Quantity Jersey Production. We connect quality products with global markets and are looking to add a Commercial Assistant to our dedicated team. Currently Exporting to over 50 countries and with 4000 clients.

**Title**: Customer Service Specialist

The Customer Service Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

**Key Responsibilities**:
2. **Problem Resolution**: Identify customer issues, research solutions, and guide customers through corrective steps.

3. **Product/Service Knowledge**: Maintain a deep understanding of company products or services to offer accurate assistance.

4. **Feedback Collection**: Gather customer feedback and convey it to the relevant departments for product or service improvement.

5. **Record Keeping**: Document customer interactions and transactions, detailing inquiries, complaints, comments, and actions taken.

6. **Collaboration**: Work closely with other departments to ensure customer issues are resolved and service standards are maintained.

7. **Customer Retention**: Implement strategies to retain customers, including resolving issues and providing incentives for continued patronage.

**Skills and Qualifications**:

- Excellent verbal and written communication skills. Required Professional English.
- Strong interpersonal skills with a customer-centric approach.
- Ability to work under pressure and adapt to changing environments.
- Problem-solving skills and attention to detail.
- Experience in a customer service role preferred.
- High school diploma; further education or certification in customer service is a plus.

**Working Conditions**:

- Office or Hybrid ( TBC )
- Flexibility to work in shifts, including weekends or evenings, if required.

**Requirements**:
+ Professional English

+ Previous Experience in International Trade is beneficial.

**Career Path**:
You will be joining a well capitalised fast growing e-commerce company

**Tipo de oferta**: Período Integral

**Benefícios**:
Estacionamento gratuito

Tipos de pagamento complementares:
Bónus de performance

Décimo terceiro salário

Subsídio de Natal

**Tipo de oferta**: Período Integral

**Benefícios**:

- Acesso à internet
- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde
- Subsídio de transporte
- Telemóvel da empresa

Tipos de pagamento complementares:

- Bónus anual
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal

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