Costumer Service
4 semanas atrás
Costumer Service | Medical Company | Penafiel
Your new company
Our client is a medical company with international roots.
Your new role
Being part of the Costumer Service Department, you'll be responsible for:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/ tools
Meet personal/ customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies (In Medical companies this is “key”).
**What you’ll need to succeed**:
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excel and Word knowledge
Ability to multi-task, prioritize, and manage time effectively
Good level of English (speech and writing).
What the company can offer
Competitive market rate and attendance premium paid every semester. #1027343
According to the experience
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