26 - Senior Support Speacialist It

6 meses atrás


Lisboa, Portugal Purpose Project Makers Tempo inteiro

**Description**:
A **PPM Coachers** apresenta uma oferta de serviços completa e integrada, tanto nas componentes tradicionais como nas abordagens Agile e que vai desde a **Consultoria Estratégica** com o desenho de modelos de Demand Management Office (DMO), Project Management Office (PMO) e Service Managament Office (SMO), até a Implementação e Operacionalização de processos, técnicas e ferramentas, passando pelo **Reforço da Capacidade** (outsourcing) e **Desenvolvimento de Competências** como uma ferramenta indispensável para suportar a transformação organizacional inerente aos processos de evolução.

**Porquê a PPM Coachers?**
- Terás oportunidade de participar em **projetos chave com os maiores players nacionais e internacionais do mercado**, onde colocarás em prática todo o teu conhecimento dentro das áreas de Project Management, Business Analysis e Agile Transformation.
- Dispomos de uma equipa experiente, sólida e dinâmica que **te irá acompanhar de forma personalizada nesta tua jornada** e te ajudará a desenvolver competências nas áreas em que somos especialistas.

**A PPM Coachers está a recrutar para a função de QE Manager**

**A tua missão**:

- Prestar suporte técnico aos usuários em relação a problemas de hardware, software e redes;
- Identificar e diagnosticar problemas de IT relatados pelos usuários e determinar a melhor abordagem para resolvê-los;
- Solucionar problemas de IT de rotina e incidentes, como problemas de conectividade, erros de software, problemas de impressão, entre outros;
- Oferecer um serviço de atendimento ao cliente de alta qualidade, demonstrando paciência, empatia e capacidadde de comunicação para ajudar os usuários a entender e resolver seus problemas;
- Configurar, manter e reparar hardware de computadores, como desktops, laptops, impressoras e dispositivos móveis;
- Criar, modificar e encerrar contas de usuário em sistemas e aplicações, bem como gerir permissões e acesso;
- Fornecer orientação aos usuários para ajudá-los a usar efetivamente os recursos de IT disponíveis;
- Participar na implementação de práticas de segurança da informação, como proteção de dados, gestão de senhas e conscientização de segurança;
- Trabalhar em estreita colaboração com outros membros da equipa de IT, como administradores de sistemas, developers e engenheiros de rede, para resolver problemas complexos e implementar soluções técnicas;
- Realizar atualizações de software, manutenção preventiva e garantir que os sistemas e dispositivos estejam atualizados e funcionando corretamente;
- Utilizar sistemas de gestão de incidentes para registrar, acompanhar e resolver problemas relatados pelos usuários.

**Requirements**:

- Experiência mínima de 4 anos na função;
- Experiência na utilização de ferramentas de ticketing;
- Experiência de suporte e manutenção de servidores, laptops e desktops;
- Capacidade de análise e resolução de incidentes de hardware, SO e outros;
- Capacidades de liderança e de gestão;
- Conhecimentos de networking e comunicações;
- Experiência em processos de sourcing;
- Espírito de equipa, flexibilidade e inovação;
- Sentido de responsabilidade;
- Boas capacidades interpessoais.



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