German Speaking Team Manager
1 semana atrás
**United Call Centers**, established in 1999, is a globally renowned call center company providing multilingual contact center services with a strong sales focus. Operating in over 50 countries and supporting more than 30 languages and dialects, we are dedicated to delivering exceptional customer experiences. We are currently seeking a dynamic and experienced _German-speaking Team Manager _to join our remote team.
As a Call Center Team Manager at United Call Centers, you will play a pivotal role in leading a team of dedicated call center representatives to deliver top-notch customer service. Your primary responsibility will be to ensure the team meets and exceeds performance targets, while fostering a positive and collaborative work culture.
**Responsibilities**:
- Lead, motivate, and coach a team of call center representatives to achieve performance targets and deliver exceptional customer service.
- Collaborate with clients to understand their specific needs, objectives, and service level agreements.
- Act as the primary point of contact for client inquiries, escalations, and feedback.
- Develop and maintain strong relationships with key client stakeholders.
- Proactively identify opportunities for process improvements and service enhancements to meet client expectations.
- Ensure adherence to client-specific protocols, procedures, and quality standards.
- Conduct regular client meetings to review performance metrics, discuss challenges, and explore opportunities for growth.
- Monitor client satisfaction levels and take corrective actions as needed to address concerns and maintain strong partnerships.
- Provide regular reports and updates to clients on team performance, project milestones, and service delivery.
- Collaborate with cross-functional teams to coordinate resources and support client initiatives.
**Requirements**:
- Fluency in German and English (both written and verbal).
- Proven experience in a call center environment, with at least 2 years in a supervisory or team lead role.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to thrive in a remote work environment and adapt to changing priorities.
- Proficiency in MS Office and call center software.
**Benefits**:
- Competitive salary.
- Flexible remote work arrangement.
- Opportunities for career advancement and professional development.
- Dynamic and multicultural work environment.
**Job Type**: Contract
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