Service Desk Analyst- English/ French/ Spanish

6 meses atrás

Lisboa, Portugal Capgemini Engineering Tempo inteiro

**Capgemini Engineering**:
**Hi there**

We are Capgemini Engineering. A brand part of the Capgemini Group.

We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

**You can help us to achieve our mission**

Now, we have more than 300,000 team members in nearly 50 countries, in sectors such as aeronautics, automotive, communications, energy, life sciences, software & internet, space & defense and consumer products.

**Your Mission**

We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.

**Your Profile**
- At least B2 level at ONE of the following languages:
English

Spanish

Italian

Greek

French
- Technical skills on MS Windows OS (Server and Client)

**Your role**
- Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques;
- Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution;
- Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
- Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.

**Initial training will be provided in order to ensure that every employee have the set of skills needed to perform the job.**

**What we offer**:
Our famous atmosphere:
There’s always someone happy to start a day with a cup of coffee with you - even virtually We are a big company with unique atmosphere - we make friendships, share important moments, andsimply like each other

**A lot of benefits**:

- Private medical care
- Referral bonuses for recommending your friends to Capgemini
- Offices in great locations
- Participation in a international projects
- Integration in a multinational company
- Career Evolution

**Location**: Remote

Your integration on Capgemini Engineering: We designed an Onboarding plan so you can know our organization, our culture and the main initiatives. After that, you’ll join your Team Leader that will integrate you in the team and project.

**Apply**

**_

Capgemini Engineering is an Equal Opportunity Employer. We celebrate diversity and we do not tolerate discrimination of any kind. Whether that’s based on age, race, ethnicity, gender identity, citizenship, religion, sexual orientation, marital status, pregnancy, disability, veteran status.

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