L1 - Service Desk (English & Italian)
3 semanas atrás
At IT Industrial Company (Contractor), in Portugal Expires at: 2025-06-19 Remote policy: Full remote Important Information: - Priority to candidates who speak a third language (Spanish/French/German) - 8 hours per day between 7am-8pm GMT times (based on language resource's shift time will vary).
For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours - Portuguese bank holidays that occur on a weekday must be covered Main requirements Role Description Skills: • 2-7 Yrs of experience in Service Desk/Technical Support - L1.
• Provide support through Calls, Emails, and self-service tickets.
8 hours per day between 7am-8pm GMT times (based on language resource's shift time will vary).
For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany hours.
• Excellent communication and customer service skills to support Global customers.
• Experience with advanced Active Directory, O365, software installation, Printers, and other standard applications.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Good knowledge of ticketing systems (e.g., ServiceNow).
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users.
• Strong customer service orientation with a focus on user satisfaction.
• Ability to manage time effectively and prioritize tasks based on urgency.
-
Euc L1 Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiroEuc L1 Support Engineer Role OverviewAt Derisk Technologies, we are seeking a skilled and motivated Euc L1 Support Engineer to join our team. The ideal candidate will be responsible for providing expert technical support and services for desktop devices (hardware, software, and connectivity) to ensure seamless performance and uptime.Key...
-
L1 Helpdesk
6 meses atrás
Lisboa, Portugal HAYS Tempo inteiroL1 Helpdesk Office 365 The company where you will be working You will be a part of the Hays tech team working on a the GBS of a major Portuguese conglomerate, impacting directly on the results of the core business Your Tasks **As an L1 Helpdesk, your responsibilities will include**: Logging, tracking, and managing incidents and service requests using the...
-
Service Desk L1 Technician
6 meses atrás
Lisboa, Portugal Milestone Technologies, Inc. Tempo inteiro**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Euc L1 Desktop Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiroJob Description:We are seeking a highly skilled Euc L1 Support Engineer to manage desktop devices, including hardware, software, and connectivity incidents. Key responsibilities include providing standard and approved hardware and software support and maintenance on desktop devices throughout their lifecycle. This includes remote management using appropriate...
-
Service Desk
6 meses atrás
Lisboa, Portugal BREVCO Tempo inteiro**Service Desk** - **Working Location**: Lisbon, Portugal** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - 3+ years’ experience in front office / service desk / support administration - Experience in end-user hardware support, diagnosis and troubleshooting (e.g.: desktop,...
-
Euc L1 Support Engineer
2 meses atrás
Lisboa, Portugal Derisk Technologies Tempo inteiroDeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...
-
Euc L1 Support Engineer
6 meses atrás
Lisboa, Portugal Derisk Technologies Tempo inteiroDeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...
-
Service Desk Analyst- English/ French/ Spanish
6 meses atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiro**Capgemini Engineering**: We are Capgemini Engineering. A brand part of the Capgemini Group. **You can help us to achieve our mission!** Now, we are part of Capgemini Group and we have more than 300,000 team members in nearly 50 countries, and we work with sectors such as aeronautics, automotive_, c_ommunications, energy, life sciences, software &...
-
Service Desk Analyst- English/ French/ Spanish
6 meses atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiro**Capgemini Engineering**: **We are Capgemini Engineering. A brand part of the Capgemini Group.** **You can help us to achieve our mission!** **Now, we are part of Capgemini Group and we have more than 300,000 team members in nearly 50 countries, and we work with sectors such as aeronautics, automotive **_, c _**ommunications, energy, life sciences,...
-
Support Engineer L1
4 semanas atrás
Lisboa, Portugal United Bizz Corp Tempo inteiroWEBTEK GLOBAL is looking for motivated and skilled EUC L1 Support Engineers to join our team in Lisbon, Portugal. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and...
-
Service Desk Analyst- English/ French/ Spanish
6 meses atrás
Lisboa, Portugal Capgemini Engineering Tempo inteiro**Capgemini Engineering**: **Hi there!** We are Capgemini Engineering. A brand part of the Capgemini Group. We have the mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, diversity, inclusion, a purpose of inspiring excellence, and encouraging teams and leaders to...
-
Junior Service Desk
6 meses atrás
Lisboa, Portugal BREVCO Tempo inteiro**Junior Service Desk** - **Working Location**: Lisbon, Portugal** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - 2+ years’ experience in front office / service desk / support administration - Experience in end-user hardware support, diagnosis and troubleshooting (e.g.:...
-
Service Desk
6 meses atrás
Lisboa, Portugal askblue Tempo inteiroJá conhece a **askblue**? Existimos desde 2013 e oferecemos serviços de consultoria especializados a clientes dos sectores financeiro, tecnologias de informação, desporto, retalho, energia, transportes e infraestruturas, entre outros. Neste momento procuramos integrar no nosso quadro permanente **um** **Senior IT Service Desk Technician** que - tenha...
-
Service Desk
6 meses atrás
Lisboa, Portugal Winprovit Tempo inteiroWe have a challenge for you Service Desk - Remote model - Telecomunications area What we are looking for: - Minimum 6 months experience in call-center/helpdesk; - Experience in customer service and IT knowledge; - Valued knowledge/experience in the following: Microsoft Windows, Office365, Networking, VPNs, Active Directory, VMWare, RSA security; -...
-
Service Desk
3 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWhat is Accenture Technology? Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help...
-
Service Desk
3 semanas atrás
Lisboa, Portugal Phiture Tempo inteiroWhat is Accenture Technology?Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help clients...
-
Technical Support Specialist
1 dia atrás
Lisboa, Lisboa, Portugal Landing Tempo inteiroCompany OverviewLanding is a global IT services provider offering innovative solutions to clients worldwide. As a leading contractor in Portugal, we deliver high-quality services with a focus on customer satisfaction.Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical support to...
-
Service Desk
6 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13280_Service Desk (Inglês)_Lisboa **Descrição**: Service Desk **Perfil**: - Experiência no suporte a Office e Windows; - Experiência com troubleshooting de software e hardware; - Conhecimentos de Sistemas Operativos; - Acesso remoto para troubleshooting em end users; - Capacidade de produzir documentação e procedimentos para passagem...
-
Euc L1 Support Engineer
Há 1 mês
Lisboa, Portugal Derisk Technologies Tempo inteiroDeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix...
-
Service Desk
7 meses atrás
Lisboa, Portugal Olisipo Tempo inteiroReferência 13075_Service Desk_Lisboa **Descrição**: Service Desk **Perfil**: - 12º ano ou superior; - Experiência técnica para resolução de temas no âmbito de TI’s/SI’s ; - Conhecimentos de Office 365, Teams, ChromeOS; - Boa capacidade (faladas e escritas) de Português e Inglês; - Resistente ao ambiente de...