Service Desk Analyst

2 meses atrás

Lisboa, Portugal Glory Global Tempo inteiro

ROLE TITLE: Service Desk Analyst (Spanish Speaker) - Day Shift
FUNCTION: IT Operations
REPORTING TO: Service Desk Team Leader
LOCATION: Torres Vedras, Portugal
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We pride ourselves on customer focus, solution quality and our great team. We are growing and diversifying and are looking for talented people who are passionate about what they do and want to contribute to the next phase in our company's success.
ROLE PROFILE
We're currently looking for a Service Desk Analyst to join our team in Torres Vedras, Portugal. The Service Desk Analyst is the first line of support for Glory and the service orchestrator for the rest of IS. To fulfil this position, one must have a good technical mindset, excellent customer service skills and a degree of patience. Being on the front line will involve a lot of exposure to senior individuals across the organisation, meaning that the Service Desk Analyst must always present themselves appropriately, demonstrating a high level of professionalism.
MAIN RESPONSIBILITIES
Incident and Service Request logging, prioritisation and assignment
Manning the Service Desk number, when on shift, at all times
FTF (First Time Fix) of as many Incidents as possible, within SLA
Accurate assignment of Incidents and Requests to other IS teams when unable to be resolved at first line
Accurately capturing required details to log tickets
Reporting on statistics as required
Fulfilling the joiners, movers and leavers requests in accordance with regulatory compliance
EXPERIENCE AND QUALIFICATIONS
ITIL Foundation preferred but not required
Competent with Microsoft Office applications
Qualified to degree level preferred but not necessary
Experience working in a team on a 24x7 shift basis
Experience working for a medium-sized enterprise business
Experience working in the manufacturing industry, with appropriate knowledge of business applications related to such
Good understanding of enterprise technologies
REQUIRED SKILLS AND COMPETENCIES
Strong foundation and / or passion for computing and IT
Good attention to detail, analytical skills and troubleshooting abilities
Ability to work under high pressure
Willing to work on the dedicated night shift team rota (with appropriate remuneration)
Fluent in English and Portuguese, as well as at least one of the following languages: Spanish (ideally), French or German
Self-driven with a passion for the field and a thirst for personal development
GLORY SPIRITS
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

#J-18808-Ljbffr

  • Service Desk Analyst

    6 meses atrás

    Lisboa, Portugal Bravantic Evolving Technology Tempo inteiro

    **Service Desk Analyst** **O teu propósito na Bravantic** Integrando o Departamento de Managed Services, terás como propósito garantir a operação normal de todos os serviços e aplicações dos utilizadores o mais rápido possível, minimizando o impacto para o negócio causado por falhas de TI. **As tuas principais responsabilidades** - Atendimento...

  • Operations Manager Service Desk

    6 meses atrás

    Lisboa, Portugal Novasyte Tempo inteiro

    Job Summary Responsible for managing help desk personnel and all operational functions related to providing Support Services to HCP and other Service profiles. Includes call forecasting, staffing and scheduling of Analysts, basic ops processes (various Q monitoring), Operational reporting, etc. Main area of accountability is to ensure that call volume is...

  • Service Desk Analyst

    6 meses atrás

    Lisboa, Portugal Hitachi Tempo inteiro

    **We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come...

  • Service Desk Operations Specialist

    Há 1 mês

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    About the Role We are seeking a motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to diagnose and resolve incidents...

  • Service Desk

    6 meses atrás

    Lisboa, Portugal askblue Tempo inteiro

    Já conhece a **askblue**? Existimos desde 2013 e oferecemos serviços de consultoria especializados a clientes dos sectores financeiro, tecnologias de informação, desporto, retalho, energia, transportes e infraestruturas, entre outros. Neste momento procuramos integrar no nosso quadro permanente **um** **Senior IT Service Desk Technician** que - tenha...

  • Service Desk

    6 meses atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13280_Service Desk (Inglês)_Lisboa **Descrição**: Service Desk **Perfil**: - Experiência no suporte a Office e Windows; - Experiência com troubleshooting de software e hardware; - Conhecimentos de Sistemas Operativos; - Acesso remoto para troubleshooting em end users; - Capacidade de produzir documentação e procedimentos para passagem...

  • Service Desk

    7 meses atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 13075_Service Desk_Lisboa **Descrição**: Service Desk **Perfil**: - 12º ano ou superior; - Experiência técnica para resolução de temas no âmbito de TI’s/SI’s ; - Conhecimentos de Office 365, Teams, ChromeOS; - Boa capacidade (faladas e escritas) de Português e Inglês; - Resistente ao ambiente de...

  • Service Desk Analyst

    6 meses atrás

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **CAPGEMINI ENGINEERING**: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    7 meses atrás

    Lisboa, Portugal Rumos Tempo inteiro

    **WORKPLACE**:Lisbon (On-Site)**: **PROFILE**: - Academic qualifications at high school level; - Professional experience of more than 2 years in Service Desk; - Proven professional experience in Windows (Client and Server) and Office; - Strong knowledge in trobleshooting of Software and Hardware problems, as well as supporting End Users; - Valid...

  • Service Desk

    6 meses atrás

    Lisboa, Portugal BREVCO Tempo inteiro

    **Service Desk** - **Working Location**: Lisbon, Portugal** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - 3+ years’ experience in front office / service desk / support administration - Experience in end-user hardware support, diagnosis and troubleshooting (e.g.: desktop,...

  • Service Desk Analyst

    2 meses atrás

    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    Capgemini EngineeringWe are a global team of engineers, scientists, and architects helping the world's most innovative companies unleash their potential.Our digital and software technology experts provide unique R&D and engineering services across all industries.Your RoleWe are looking for a motivated Service Desk Analyst to integrate a project for one of...

  • Deal Desk Analyst

    2 meses atrás

    Lisboa, Portugal Creatio Tempo inteiro

    We are looking for a Deal Desk AnalystWho will be responsible for structuring deals and preparing and managing sales quotes, specifically focusing on the Americas region.Responsibilities:Structuring Deals:Prepare Quotes that align with client requirements and maximize mutual benefit.Utilize knowledge of Creatio's products, SaaS metrics, and data analysis to...

  • Junior Service Desk

    6 meses atrás

    Lisboa, Portugal BREVCO Tempo inteiro

    **Junior Service Desk** - **Working Location**: Lisbon, Portugal** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - 2+ years’ experience in front office / service desk / support administration - Experience in end-user hardware support, diagnosis and troubleshooting (e.g.:...

  • Service Desk Agent

    3 meses atrás

    Lisboa, Portugal Rumos Consulting Tempo inteiro

    Com mais de 30 anos de experiência, a Rumos Consulting atua na área da Consultoria em Tecnologias de Informação, entregando soluções nas áreas de Modern Workplace & Apps, Data, Analytics & Artificial Intelligence, Digital Business Automation, Enterprise Service Management, Digital Design Strategy & Marketing, Project Management Office, Workplace...

  • Deal Desk

    2 semanas atrás

    Lisboa, Portugal Signal AI Tempo inteiro

    We're on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are. **About the role - What’s your...

  • Service Desk

    6 meses atrás

    Lisboa, Portugal Olisipo Tempo inteiro

    Referência 12856_Service Desk_Lisboa **Descrição**: Service Desk **Perfil**: - Experiência sólida em hardware de PCs e laptops; - Conhecimento avançado em sistemas operacionais Windows 7, 10 e 11; - Proficiência em hardware de impressoras; - Capacidade de criar procedimentos técnicos eficazes. **Responsabilidades**: - Criar procedimentos...

  • Técnico e Service Desk

    7 meses atrás

    Lisboa, Portugal DTS Tempo inteiro

    Olá Técnico de Service Desk (M/F) !! Consideras-te comunicativo/a, proativo/a, dinâmico/a e motivado/a? **Horário**: 8.00h / 20.00h em turnos de 8h - Regime Híbrido O que procuramos em ti: Capacidade para análise e diagnóstico de HW e SW; Boa capacidade comunicação; saber fazer as perguntas certas e manter calma certa no discurso; Capacidade de...

  • Service Desk Analyst

    Há 1 mês

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **CAPGEMINI ENGINEERING**: **At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    Há 1 mês

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **CAPGEMINI ENGINEERING**: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...

  • Service Desk Analyst

    6 meses atrás

    Lisboa, Portugal Capgemini Engineering Tempo inteiro

    **CAPGEMINI ENGINEERING**: At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they...