German Customer Support, Fitness and Leisure
6 meses atrás
Reference: GFMA
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You must have an EU passport to apply
**We offer**:
- Free fitness membership
- 14 salaries per year (1 monthly and 2 extra)
- Overtime and holidays are paid 200 %
- Modern offices in Funchal with international colleagues
- Hardware provided
- Meal allowance: 5.2 € per day of work (100 per month netto)
Performance bonuses
- Development opportunities within the company
- Free coffee
**The job**:
- Handling calls and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
- Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use guides and protocols provided during the training to ensure customer satisfaction
- Communicating with customers in a friendly and professional manner
**Your qualifications**:
You speak and write German at a native level and you are fluent in English (B2).
Experience in customer care is an advantage, but not a must.
You have a good understanding and level of computer handling skills. Experience with Microsoft Office
Excellent problem solving skills with the capability of research and identification of the right information.
You are professional and thorough.
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