Customer Support Agent for Fitness and Wellness in Madeira, Portugal
Há 7 dias
About the Role:
As a Customer Support Agent, your primary responsibility will be to handle customer inquiries and resolve issues related to payments, services, cancellations, and other product-related matters. You will work closely with our international colleagues to provide timely and effective solutions to our clients.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and friendly manner
- Provide guidance and support to customers within established time limits
- Use provided guides and protocols to ensure customer satisfaction
Requirements:
We are looking for a highly skilled and dedicated individual who is fluent in German (native level) and English (B2). Experience in customer care is an asset, but not mandatory. You should have excellent problem-solving skills, computer literacy, and proficiency in Microsoft Office.
What We Offer:
Our company offers a competitive salary of €14 per hour, paid overtime, and 200% holiday pay. You will also receive a meal allowance of €5.2 per day (netto), hardware provision, and free coffee. As a valued member of our team, you will enjoy development opportunities and work in a fast-growing company in the fitness industry.
Location: Our offices are based in Funchal, the capital city of Madeira Island, Portugal. This beautiful island boasts a warm climate, stunning nature, and a vibrant cultural scene. If you're passionate about the outdoors and adventure, this is the perfect location for you
Contact Information:Please feel free to send any questions or concerns to our recruiters. They will be happy to help answer any queries you may have.
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