Fitness and Leisure Customer Support Representative

Há 3 dias


Lisboa, Lisboa, Portugal Sports & Arts Summer Camps Tempo inteiro

About Our Company
Sports & Arts Summer Camps is a dynamic and fast-growing organization that offers an exciting opportunity for customer support professionals to join our team in Funchal, Portugal.

Salary and Benefits
We offer a competitive salary of 14 salaries per year (1 monthly and 2 extra), paid overtime, and holidays. Additionally, you will receive meal allowance: 5.2 € per day of work (100 per month netto).
A job in a fast-growing company in the fitness industry, around 50 colleagues Development opportunities within the company Free coffee No sales

Job Description
You will be interacting with gyms and clients on the phone or via email and chat, handling calls and mails from customers regarding payment issues, service issues, cancellations, and other product-related inquiries. Your tasks include identifying client issues, providing solutions, guiding customers within time limits, and communicating in a friendly and professional manner.

Requirements and Qualifications
To be successful in this role, you must speak and write German at a native level and be fluent in English (B2). Experience in customer care is an advantage, but not required. You should have good computer handling skills and experience with Microsoft Office. Excellent problem-solving skills, research capabilities, and professionalism are also essential.



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