Customer Support Representative
Há 4 dias
About the Role
We are seeking a highly motivated and experienced Customer Support Representative to join our team at Sports & Arts Summer Camps. As a key member of our customer service team, you will be responsible for interacting with customers via phone, email, and chat to resolve their queries and concerns.
Key Responsibilities
- Handle customer calls and emails in a friendly and professional manner
- Identify and resolve customer issues related to payment, service, cancellations, and product inquiries
- Communicate effectively with customers to ensure satisfaction and provide solutions and alternatives
About You
To be successful in this role, you will need to have excellent communication skills, both written and verbal, as well as strong problem-solving abilities. A native-level proficiency in German and fluency in English (B2) are essential, as well as experience in customer care, preferably in the sports and leisure industry. You should also be comfortable using Microsoft Office and have basic computer skills.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of approximately $45,000 per year, plus benefits including free fitness membership, overtime pay, and meal allowance. Our modern offices are located in Funchal, Madeira, offering a great work-life balance and opportunities for professional growth within the company.
Why Choose Us?
Sports & Arts Summer Camps is a fast-growing company in the fitness industry, with around 50 colleagues who share our passion for sports and arts. We prioritize employee development and offer a supportive working environment where you can grow and learn. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please apply now
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