Customer Support with Italian

4 meses atrás


Lisboa, Portugal GentleWay Tempo inteiro

**Location**:
Oriente - Lisbon

**Company**:
American IT company. Its flagship product is their search engine, and its declared mission - "to organize the world's information resources so that they become widely available and useful for everyone.” We are looking for Italian speaking employees for our team in Lisbon to support our customers.

**Project starts 11.09.2024 **

**Your tasks**:

- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Respond to inbound customer requests, document relevant case information

**Our expectations**:

- You speak Italian **proficiency**
- You speak **English (B2**)
- You are living in Lisbon or ready to move there
- You like interacting with people

**We offer**:

- **Full time employment, 6 months fixed-term contract with the possibility of extension**:

- **Working shedule: Monday to Friday 8.00 a.m to 8:00 p.m (Rotational) Saturday and Sunday 8:00 a.m to 5:00 p.m Days off: 2 days rotational**:

- **Online hiring proces**:

- **Competetive salary and bonus system: 900 € gross x 14 months up to 100€ complexity bonus x 11 months and 120€ performance bonus x 12 months + Meal allowance 7.23 € NET per day + Transport allowance 20€ per month**:

- **Health Insurance** since day 1
- **Flight ticket reimbursement** after 6 months
- **Possibility of accommodation in a company - owned apartment**

We look forward to you

Pay: 1,275.00€ per month

Expected Start Date: 11/09/2024



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