Training and Quality Manager
Há 4 dias
A Konecta é uma multinacional que se dedica à externalização de processos de negócio BPO, desde a planificação e execução de tarefas internas de front office e back office até ao controlo de atividades de agentes externos, orientada para a qualidade, excelência e inovação que assume um amplo compromisso com a sociedade.
Contamos com uma equipa de profissionais especializada, que se dedica aos desafios propostos pelos nossos clientes para alcançar e superar os objetivos.
Gostaria de fazer parte do nosso projeto?
Precisamos de alguém que nos ajude a crescer em Portugal, numa equipa de agentes de Apoio ao Cliente Linha Inbound para prestigiado cliente no setor Energético.
**As principais funções**:
- Coordenar e desenvolver a Formação e a Qualidade da equipa para melhorar as suas competências e gerir eficazmente o seu desempenho
- Fornecer objetivos eficazes, planos de comunicação e ações que garantam a continuidade e o desenvolvimento do serviço
- Fornecer um feedback regular sobre o desempenho e atitude dos colaboradores
- Identificar e avaliar as necessidades futuras e atuais de formação através de análise de funções, percursos de carreira, avaliações de desempenho para cada membro da equipa e consulta com gestores do projeto
- Avaliação qualitativa e quantitativa do serviço prestado
- Monitorizar e avaliar a eficácia da formação
- Assumir o controlo da Qualidade de acordo com os critérios definidos pela empresa
- Apoiar uma cultura de coaching em todo o departamento e facilitar workshops, eventos de formação, fóruns e reuniões, conforme necessário.
- Propor planos de melhoria.
- Manter um profundo conhecimento das tendências, desenvolvimentos e melhores práticas de formação.
**Requisitos**:
- Experiência prévia na área de qualidade no setor de Contact Center
- Fortes aptidões comunicacionais
- Forte sentido de organização
- Excelentes conhecimentos de padrões de qualidade de serviço, preferencialmente em ambiente de Contact Center
- Nível avançado da Ferramenta Microsoft Office, nomeadamente Microsoft Excel
- Formação Pedagógica Inicial de Formadores (CCP) - Fator preferencial
**O que oferecemos**:
- Integração num projeto sólido e estável
- Bom ambiente de trabalho, com uma equipa jovem e dinâmica pronta para te ajudar
- Remuneração fixa + Subsídio de Alimentação + Prémios de Produtividade
- Desenvolvimento profissional numa empresa onde o teu sucesso e bem estar são a nossa prioridade
**Tipo de oferta**: Período Integral, Integral/Full-time
Horário de trabalho:
- Turno de 8 horas
-
Training and Quality Manager in Lisbon
Há 5 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Description:We are seeking a highly skilled Training and Quality Manager to join our team in Lisbon. As a key member of our team, you will play a critical role in designing, implementing, and evaluating comprehensive training programs that align with business objectives.Your primary responsibilities will include identifying training needs, translating...
-
Auditing and Training Manager
Há 7 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe are seeking an Auditing and Training Manager to join our team at Buscojobs Portugal. As an Auditing and Training Manager, you will play a crucial role in ensuring the quality of our video streaming service.About the RoleThe Auditing and Training Manager will be responsible for developing and implementing auditing and training programs to ensure...
-
Global Training and Quality Manager
Há 6 dias
Lisboa, Portugal Webhelp Tempo inteiro**Why join us** Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your training and leadership skills? Then join our team! You will grow with us in a global company that puts its people at the heart. We are bringing a **Global Training and Quality Manager** on board to support us in...
-
Training and Development Manager
Há 2 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe are looking for a highly motivated and experienced Training and Development Manager to lead our training initiatives. As a key member of our team, you will be responsible for establishing, measuring, and monitoring key training metrics.The successful candidate will have a strong background in adult learning theory and experience with training program...
-
Training and Quality Coordinator
1 semana atrás
Lisboa, Portugal Quintessentially Tempo inteiroTraining and Quality Coordinator **INTRODUCTION TO QUINTESSENTIALLY** Quintessentially pioneered the concept of concierge lifestyle management. Built around the singular proposition of bestowing back upon our members the invaluable gift of time, we have spent two decades benchmarking service in lifestyle management and granting access to the inaccessible....
-
Global Training and Quality Manager
1 semana atrás
Lisboa, Portugal Webhelp Tempo inteiro**Location** - Lisbon, Portugal**Language** - English*** **Description**: **Why joining us** Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support,...
-
Quality Assurance and Training Expert
Há 7 dias
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroDevelop and implement standard methodologies of training.Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines.Leverage the Learning Management System to ensure training development and the accuracy of records.Review and ensure the training materials and the Learnings' assets...
-
Training and Development Manager
1 dia atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroCompany ProfileTeleperformance Portugal is a renowned company that provides exceptional services in 35 languages, employing over 12,000 people from diverse backgrounds.With a strong commitment to innovation and growth, we have been recognized as one of the 25 best companies to work for in Europe.Job ResponsibilitiesAs Training and Development Manager, your...
-
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAbout the Role:We are looking for a highly skilled and experienced Italian Trainer and Quality Analyst to join our team at GrabJobs. In this role, you will be responsible for delivering high-quality training programs and ensuring that our clients receive exceptional service.The ideal candidate will have previous experience as a Trainer within the BPO/Contact...
-
Training and Quality Excellence Expert
Há 5 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Overview:We are seeking a highly skilled and experienced Italian Trainer and Quality Analyst to join our team at GrabJobs. As a key member of our organization, you will be responsible for delivering high-quality training programs and ensuring that our clients receive exceptional service.The ideal candidate will have previous experience as a Trainer...
-
Training and Development Professional
Há 5 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroOur Ideal Candidate:Retail Learning Manager - LisboaWe are looking for a highly motivated and experienced Retail Learning Manager to join our team in Lisboa. The successful candidate will be responsible for developing and implementing training programs that enhance the skills and knowledge of our retail teams.The ideal candidate will have a strong background...
-
Lisbon-Based Training and Quality Expert
Há 6 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Overview:We are seeking an Italian Quality Assurance Specialist for our Lisbon office. The ideal candidate will have experience as a Trainer in the BPO/Contact Center industry and be fluent in English with at least C1 level Italian.Main ResponsibilitiesTraining and Development:Design and implement comprehensive training programs aligned with business...
-
Training Manager
Há 2 dias
Lisboa, Portugal Veeva Systems Tempo inteiroVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing,...
-
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroJob Description:We are seeking a skilled Italian Trainer and Quality Analyst to join our team at GrabJobs. As a key member of our organization, you will be responsible for delivering high-quality training programs and ensuring that our clients receive exceptional service.The ideal candidate will have previous experience as a Trainer within the BPO/Contact...
-
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro**Job Overview:**We are seeking a talented German Training and Quality Control Expert to join our team at GrabJobs. As a Language Development Specialist, you will play a crucial role in shaping the skills and knowledge of our clients' representatives.Your primary responsibilities will include designing and delivering comprehensive training programs, ensuring...
-
Quality & Training
Há 6 dias
Lisboa, Portugal Ventask Portugal Tempo inteiroA **Ventask**, empresa **líder em Operações Nacionais e Internacionais** de Contact Center, encontra-se a recrutar **Quality & Training (M/ F)**, para um projeto inovador da **Emma México/Chile/Colômbia**. O Candidato ficará responsável pela gestão e acompanhamento das operações de Qualidade. **_Descrição do cargo: _** - Realização de...
-
IT Quality Manager
Há 2 dias
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroAs a seasoned Service Manager, you will be responsible for managing projects, clients, teams, and financial aspects. You will excel in business development by crafting compelling proposals and comprehensive reports.You will define and apply formal quality standards in the IT environment, ensuring the quality of IT projects.Able to lead and manage QA teams,...
-
Compliance Training Manager
Há 19 horas
Lisboa, Portugal Viatris Tempo inteiro1422 Mylan, Lda. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...
-
Active Testing and Quality Assurance Manager
1 semana atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob SummaryVodafone is seeking an experienced Active Testing and Quality Assurance Manager to join our team. In this role, you will be responsible for leading the design, implementation, and maintenance of active testing and quality assurance processes to ensure high-quality network services and customer satisfaction. Your expertise will play a critical role...
-
Training and Coaching Specialist
Há 6 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAbout the PositionWe are seeking a Training and Coaching Specialist to join our team at GrabJobs. In this role, you will be responsible for developing and delivering training programs that enhance the skills and knowledge of our retail staff.Your primary focus will be on identifying skills gaps and adapting training to address these priorities. You will work...