Customer Support Representative

Há 4 dias


Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Ukrainian speaking Customer Support Representative for their Lisbon offices.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Provide optimal advice regarding various client queries
- Respond to customers' queries in a timely and efficient manner
- Provide clear information about products and service
- Deliver a positive attitude towards the brand
- Achieve strong customer satisfaction with a focus on quality and results
- Maintain and update all job-related administrative forms.

**REQUIREMENTS**:

- Native level Ukrainian, both oral and written
- Fluent in English (at least B2 level)
- At least 6 months experience in Customer service roles will be considered as an advantage
- Eligible to work in EU or Portuguese residency status
- Ability to work in shift rotation
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with solid negotiating skills
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being a team player at the same time.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential.



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