Customer Insights Manager
3 semanas atrás
Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue.
With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in a number of luxury retailers and brands including Harrods, Selfridges, John Lewis, Liberty's, Apple, Cartier, De Beers, Hermès, Rolex, Dior and Jimmy Choo.
Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions.
The role
The Customer Insights Manager is the driving force behind our client's ability to deliver best-in-class customer experiences across all touchpoints.
Working with both internal and external stakeholders, the Customer Insights Manager will review, govern and propose improvements across both digital and physical customer touchpoints. This role will monitor and gather insights & feedback directly from customers and apply the learnings to improve products and services.
As a Customer Insights Manager, you will:
1. Develop an understanding of customer needs and expectations through research & insights.
2. Propose improvements in collaboration with global teams.
3. Work with cross-functional teams to develop research briefs that include hypothesis and research objectives.
4. Lead both quant and qual research projects, interpreting research findings to inform decision-making processes.
5. Collaborate with Product, Analytics, Marketing, and Commercial teams to identify and address customer pain points.
6. Define targets for experience metrics.
7. Develop customer experience insights and create a single customer view.
8. Support Product teams in applying the insights to improve CX in active projects, supporting with the prioritisation of CX-related projects and opportunities based on need, maturity and strategic relevance.
9. Remain current on emerging customer trends, anticipating future needs and developing these into actionable recommendations.
10. Own customer feedback programmes and ensure thorough strategic reporting and insights to ExCo members.
11. Develop the customer experience framework with the goal of informing business decision making and enabling customer-centricity to drive loyalty, satisfaction, and business performance.
To apply, you should have:
1. Experience in a Customer Insights role within a well-known (international) consumer organisation.
2. Advanced knowledge of research methodologies (quant and / or qual) and experience planning, briefing, and analysing research projects.
3. A passion for CX and the natural ability to empathise with users and understand their motivations and pain points.
4. Proven experience introducing best practice in CX insights into a developing CX function.
5. An analytical mindset, with the ability to make data-driven decisions and deliver structured reporting to senior stakeholders.
6. Led and influenced business teams to ensure buy-in into Customer Insights and data that leads to positive and measurable improvements in CX.
#J-18808-Ljbffr
-
Customer Insights Manager
Há 4 dias
Lisboa, Lisboa, Portugal Autodoclogistics Tempo inteiroAre you looking for a challenging role where you can make a significant impact on our customer management strategy? We are seeking a Customer Insights Manager to join our team at Autodoclogistics.As a Customer Insights Manager, you will lead the development and implementation of customer insights initiatives to drive customer management...
-
Customer Insight Manager
Há 5 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroJob DescriptionGather customer data, insights, feedback, and KPIs to support the implementation of new digital products and services;Create the Product Roadmap: outlining strategy, priorities, and deliverables over time;Prioritize Product Releases: defining priorities based on revenue, success rate, and customer needs;Manage the Product Backlog: overseeing...
-
Market And Customer Insights Manager
Há 5 dias
Lisboa, Lisboa, Portugal Nova Forum - Instituto De Formação De Executivos Da Unl Tempo inteiroNova Fórum, a leading company in Portugal and among the most prestigious schools in Europe, whose main activity is the advanced training of human resources in the area of Business Management, is looking for a Market and Customer Insights Manager to strengthen the Market & Portfolio Strategy team.Main Responsibilities:Market Analysis: Monitor industry...
-
Global Customer Advocate
Há 5 dias
Lisboa, Lisboa, Portugal Elemental Insights Tempo inteiroJob Description:We are seeking a talented Customer Advocate to join our team at Elemental Insights. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:- Respond to customer inquiries in a professional and friendly manner.- Provide accurate...
-
Social Media Compliance Manager
Há 7 dias
Lisboa, Lisboa, Portugal Elemental Insights Tempo inteiroAre you a detail-oriented and organized individual with excellent communication skills? Do you have a passion for language and a knack for finding errors? We're looking for a talented Social Media Compliance Manager to join our team at Elemental Insights.ResponsibilitiesThis role involves:Reviewing and managing social media content to ensure it meets our...
-
Customer Insights Strategist
Há 6 dias
Lisboa, Lisboa, Portugal Michael Page Tempo inteiroMichael Page is seeking a seasoned Customer Insights Strategist to join their Marketing team.The ideal candidate will possess proven experience in developing and implementing CRM strategies to improve customer retention and loyalty, as well as using customer insights to influence business decisions and strategies.In this role, you will collaborate with...
-
Scientific Insight Manager
Há 6 dias
Lisboa, Lisboa, Portugal Pandadoc Tempo inteiroJoin Our Team as a Scientific Insight Manager: We are looking for a talented Scientific Insight Manager to join our team at Pandadoc. In this role, you will be responsible for providing scientific insights to inform business decisions and driving business growth through data-driven strategies.Key Responsibilities:• Develop and maintain a deep understanding...
-
Microsoft Customer Insights Professional
1 dia atrás
Lisboa, Lisboa, Portugal Expleo Tempo inteiroJob ResponsibilitiesOur ideal candidate will support the configuration, customization and use of functionalities such as unified profile creation, customer segmentation and behaviour analysis. They will use advanced analysis tools to extract valuable insights into customer behavior, predict trends and identify opportunities based on large volumes of data on...
-
Microsoft Dynamics Customer Insights – Lisboa
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroOportunidadeA Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida.O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e orientação para os nossos consultores e clientes, bem como suas...
-
Microsoft Customer Insights Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Welvaart Tempo inteiroAbout the job Microsoft Customer Insights SpecialistOn a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with...
-
Customer Insights Data Analyst
Há 7 dias
Lisboa, Lisboa, Portugal Welvaart Tempo inteiroAbout the JobAt Welvaart, we are dedicated to delivering exceptional customer experiences through data-driven strategies. As a Microsoft Customer Insights Specialist, you will play a crucial role in helping us achieve this goal.We are seeking a highly skilled professional with proven experience in multiple MS Customer Insights projects. Your expertise in...
-
Customer Insights Expert
Há 6 dias
Lisboa, Lisboa, Portugal Bounce Inc. Tempo inteiroRole OverviewWe're looking for a Senior Researcher to help shape our company strategy by bringing deep customer insights into decision-making. As a marketplace business, understanding both our customers and partners is crucial to our growth. You'll play a key role in identifying opportunities, uncovering unarticulated needs, and helping teams make...
-
Customer Experience Manager
Há 6 dias
Lisboa, Lisboa, Portugal Kaizen Gaming Tempo inteiroWe are Kaizen Gaming, a leading GameTech company operating in 17 markets worldwide. Our mission is to deliver exceptional customer experiences through cutting-edge technology.Role OverviewThe CRM Executive, Budget and Performance will play a key role in driving impactful customer engagement strategies by leveraging data analysis expertise. This individual...
-
Strategic Insights Manager
Há 7 dias
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroAt Emma – The Sleep Company, we're pushing the boundaries of technology to transform the world of sleep. Our team is highly ambitious and hard-working, striving for excellence in every aspect of our work. We focus on approach, growth, and ambitious goals. If you want your ideas to have an impact and your career to grow, then Emma is the right place for...
-
Marketing Insights Manager
Há 2 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleWe are seeking an experienced analyst relations and marketing intelligence manager to join our team at Phiture. The successful candidate will develop and maintain strong relationships with influential industry analysts, gather information to share with them, and provide feedback on marketing content and messaging.The ideal candidate will have a...
-
Lisboa, Lisboa, Portugal Ankix Tempo inteiroA Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e orientação para os nossos consultores & clientes , bem como suas...
-
Customer Insights Manager
Há 3 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroCompany OverviewN.I.Q. is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and revealing new pathways to growth. With operations in over 100 markets and a commitment to diversity, equity, and inclusion, we offer a unique opportunity to make a real impact.In this role, you will contribute to our...
-
Customer Insights Expert
Há 5 dias
Lisboa, Lisboa, Portugal Bravofly Tempo inteiroJob DescriptionAs a key member of the Data Analytics team within the Technology department, you will have the opportunity to work on customer-centric analysis and cross-domain projects.Your expertise will be utilized to drive performance insights and support business decisions through data extraction, analysis, and reporting.
-
Marketing Insights Manager
Há 3 dias
Lisboa, Lisboa, Portugal Inetum Tempo inteiroJob OverviewWe are seeking a talented marketing insights manager to lead our analyst relations and marketing intelligence efforts. As a key member of our corporate marketing team, you will be responsible for developing and maintaining strong relationships with influential industry analysts, gathering information to share with analysts and product managers,...
-
Customer Insights Director
Há 4 dias
Lisboa, Lisboa, Portugal Nova Forum - Instituto De Formação De Executivos Da Unl Tempo inteiroAbout the Role\Nova Forum - Instituto De Formação De Executivos Da Unl is seeking a Customer Insights Director to strengthen our Market & Portfolio Strategy team.\The ideal candidate will have a proven track record of analyzing market trends, identifying opportunities, and developing strategic plans to drive business growth. You will work closely with our...