Senior Customer Success

3 semanas atrás

Lisboa, Lisboa, Portugal ambis Tempo inteiro
We are currently supporting our client, Bloq.it, to find their next amazing Senior Customer Success. See their JD and apply below.

About the job:

At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Senior Customer Success to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in defining and executing the customer success strategy, ensuring that our customers achieve the maximum value from our smart locker solutions, and driving long-term customer satisfaction and loyalty.

What will be your responsibilities:

1. Manage customer accounts and projects, ensuring clear communication, and alignment of goals and expectations.
2. Act as the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.
3. Continuously seek feedback from customers to identify areas for improvement and innovation.
4. Provide regular updates and reports to internal stakeholders on project status, customer feedback, and key metrics.
5. Proactively identify opportunities to enhance customer satisfaction and drive customer success.
6. Oversee project timelines, ensuring milestones are met, and projects are delivered on time and within budget.
7. Collaborate with cross-functional teams including product, production, and support to ensure customer needs are met effectively and efficiently.
8. Liaise with software and hardware engineering teams to understand technical requirements and align on product enhancements or modifications.

What are the requirements to join us in this position:

1. Minimum of 5 years of experience in a tech industry customer-facing role.
2. Background in coordinating with software/hardware engineering teams directly.
3. Strong project management skills with the ability to manage multiple projects simultaneously.
4. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
5. Proficiency in English and Portuguese.
6. Proven track record of delivering exceptional customer service and driving customer success.

Extra valued skills:

1. Knowledge of the last-mile delivery industry or logistics.
2. Fluency in German, French or another European language.

What will you get if you join us in this position:

1. The opportunity to join our team and play a pivotal role in shaping the future of customer success at Bloq.it, driving customer loyalty and growth in the smart locker industry and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry.
2. A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning.
3. Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance.
4. Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life.
5. Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture.
6. Make a tangible impact by contributing to the continued growth and success of Bloq.it, actively supporting our mission to provide affordable and sustainable solutions.

If you're a passionate Senior Customer Success ready to shape the future of smart locker solutions, Bloq.it is the place for you.

#J-18808-Ljbffr

  • Senior Customer Success

    Há 3 dias

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    We are currently supporting our client, Bloq.it, to find their next amazing Senior Customer Success. See their JD and apply below.Senior Customer Success:At Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're...

  • Senior Customer Success

    4 semanas atrás

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Senior Customer Success (Smart Lockers Startup), LisbonClient:ambi.careersLocation:Lisbon, PortugalJob Category:Other-EU work permit required:YesJob Reference:807a788a0cb4Job Views:5Posted:17.02.2025Expiry Date:03.04.2025Job Description:(We are currently supporting our client, Bloq.it, to find their next amazing Senior Customer Success. See their JD and...

  • Senior Customer Success

    1 dia atrás

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    We are currently supporting our client, , to find their next amazing Senior Customer Success. See their JD and apply below. About the job: At , we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and...

  • Senior Customer Success

    2 semanas atrás

    Lisboa, Lisboa, Portugal Ambis Tempo inteiro

    .We are currently supporting our client, Bloq.It, to find their next amazing Senior Customer Success.See their JD and apply below.About the job:At Bloq.It, we've created the world's leading smart locker solution.Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly...

  • Senior Manager Customer Success

    Há 2 dias

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    The VP CSM at GrabJobs sets the strategic direction for customer success, ensuring alignment between customer needs and company objectives. This role involves developing and implementing initiatives to improve customer retention, satisfaction, and growth.Main Responsibilities:Develop and implement packages to improve customer retention and...

  • Senior Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    .We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions.We've innovated and taken a new approach to delivering ERP that works forpeople.Self-driving, adaptive and intuitive software that is changing the way people work.Our solutionsempower people and deliver a better people...

  • Senior Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    .Get AI-powered advice on this job and more exclusive features.We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.We've innovated and taken a new approach to delivering ERP that works for people.Self-driving, adaptive and intuitive software that is changing the way people...

  • Senior Customer Success Strategist

    Há 3 dias

    Lisboa, Lisboa, Portugal Softgic Tempo inteiro

    Company OverviewAt Softgic, we pride ourselves on working with the most talented individuals who share our passion for innovation and excellence. Our team is dedicated to delivering top-notch products and services that make a meaningful impact in people's lives.Job DescriptionWe are seeking an experienced Senior Customer Success Manager to join our team as a...

  • Senior Customer Success Manager

    1 dia atrás

    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    **Job Summary**Zendesk is seeking a Senior Customer Success Manager to lead our entry-level scaled customer success associates, guiding them as they help customers achieve their goals with our solutions.**Responsibilities:**Lead a diverse team of associates, providing mentorship, guidance, and strategic direction.Collaborate with associates to shape...

  • Senior Customer Success Manager

    1 dia atrás

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    Company OverviewWe are a fast-growing smart locker company revolutionizing the last-mile delivery industry with our innovative solutions. Our cutting-edge technology enables efficient and sustainable deliveries, making us one of the fastest-growing scale-ups in Europe.Salary and BenefitsYou will receive a competitive salary and benefits package tailored to...

  • Senior Customer Success Professional

    Há 2 dias

    Lisboa, Lisboa, Portugal Softgic Tempo inteiro

    Softgic Mission: We deliver high-quality products and services while striving to satisfy both internal and external clients. Our company culture emphasizes continuous improvement and employee development.About This Role: As a Senior Customer Success Manager at Softgic, you will play a pivotal role in ensuring the success of our customers by leveraging your...

  • Senior Customer Success Manager

    Há 4 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    As a Senior Customer Success Manager at InEvent, you will lead a team of Enterprise Customer Success Specialists in ensuring customer satisfaction and maximum utilization of our platform. Your focus will be on the post-sales lifecycle, guaranteeing that our largest enterprise customers achieve their goals.The ideal candidate will have 5+ years of experience...

  • Senior Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions. We've innovated and taken a new approach to delivering ERP that works forpeople. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutionsempower people and deliver a better people...

  • Senior Analyst for Customer Success

    Há 6 dias

    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job TitleSenior Analyst for Customer SuccessWe are seeking an experienced professional to join our team as a Senior Analyst for Customer Success. As a technical business analyst, you will play a crucial role in assisting customers with the integration of our products and solutions. Your expertise will enable our customers to achieve seamless integration and...

  • Senior Customer Success Manager

    Há 3 dias

    Lisboa, Lisboa, Portugal Unit4 Tempo inteiro

    We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions.We've innovated and taken a new approach to delivering ERP that works forpeople.Self-driving, adaptive and intuitive software that is changing the way people work.Our solutionsempower people and deliver a better people...

  • Senior Customer Success Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions.We've innovated and taken a new approach to delivering ERP that works forpeople.Self-driving, adaptive and intuitive software that is changing the way people work.Our solutionsempower people and deliver a better people...

  • Customer Success, Senior Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    Customer Success, Senior Specialist - Cybersecurity LisboaOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and...

  • Customer Success Expert

    Há 4 dias

    Lisboa, Lisboa, Portugal ambis Tempo inteiro

    About the Job: We're looking for a Senior Customer Success professional to join our innovative team at ambis. In this role, you'll play a pivotal part in defining and executing our customer success strategy, ensuring that our customers derive maximum value from our smart locker solutions.You will be responsible for managing customer accounts and projects,...

  • Senior Customer Success Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal UNIT4 NV Tempo inteiro

    We are in Business for People, empowering people in service organizations with innovative Enterprise andBusiness software solutions. We've innovated and taken a new approach to delivering ERP that works forpeople. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutionsempower people and deliver a better people...

  • Customer Success, Senior Specialist

    Há 2 dias

    Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

    Customer Success, Senior Specialist - CybersecurityApplyLocations: Lisbon, Portugal; Athens, GreeceTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: R-243455Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where...