German Customer Specialist in Portugal
Há 7 dias
About the job German Customer Specialist in Portugal
We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you
Role Overview:
As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.
Key Responsibilities:
- Deliver prompt, high-quality support via phone, email, chat, and social platforms
Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems
Approach every interaction with empathy, professionalism, and a solutions-driven attitude
Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus
Build trust and rapport through thoughtful, clear communication
Follow internal workflows and best practices while ensuring excellent service standards
Share feedback to help improve support processes and elevate overall user experience
Requirements:
- Fluent in German (C2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary:Competitive compensation that values your skills
- Performance Bonus:Recognizing your achievements
- Meal Allowance:Covering your daily meals
- Transportation Support:Assisting with commuting costs
- Relocation Package:Assistance to make your move smooth and stress-free
- Remote Work: Enjoy the flexibility of working from home
Ready to take the next step? Apply today and be part of a team that values innovation and excellence
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