Customer Support Specialist

2 semanas atrás


Porto, Portugal Lingo-nova Tempo inteiro

Customer Support Specialist (Dutch Speaking) – Porto (Hybrid / Onsite)

Join Lingo-nova as a Dutch-speaking Customer Support Specialist, supporting an international customer service team of a leading telecommunications service provider.

Role Overview

You will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high‑quality customer experience.

Key Responsibilities

- Handle incoming customer interactions via phone and/or digital channels

- Answer questions related to subscriptions, billing and service usage

- Provide basic technical support and troubleshooting

- Offer clear, accurate, and customer‑focused solutions

- Ensure customer satisfaction on every interaction

- Follow internal procedures and quality guidelines

Candidate Profile

- Native or near‑native Dutch (C2 level required)

- No previous customer support experience required

- Strong communication and problem‑solving skills

- Customer‑oriented mindset and ability to work in a fast‑paced environment

- Willingness to work rotating shifts and on‑site

Compensation & Benefits

- Base Salary: €900–€1100 gross per month (paid over 14 salaries)

- Performance Bonus: €100–€150 per 12 months

- Meal Allowance: €7.63 per working day

- Health Insurance: Included from day 1 (after 6 months of contract the premium is paid by the company)

Location

Hybrid / On‑site – Porto, Portugal

If you’re ready to take the next step in your customer support career and work in a fast‑paced, customer‑focused environment, we’d love to hear from you. Apply now and join an international team in Porto.

Seniority Level

- Not applicable

Employment Type

- Full‑time

Job Function

- Other – Language Schools

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