Customer Support Specialist
2 semanas atrás
Customer Support Specialist (Dutch Speaking) – Porto (Hybrid / Onsite)
Join Lingo-nova as a Dutch-speaking Customer Support Specialist, supporting an international customer service team of a leading telecommunications service provider.
Role Overview
You will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high‑quality customer experience.
Key Responsibilities
- Handle incoming customer interactions via phone and/or digital channels
- Answer questions related to subscriptions, billing and service usage
- Provide basic technical support and troubleshooting
- Offer clear, accurate, and customer‑focused solutions
- Ensure customer satisfaction on every interaction
- Follow internal procedures and quality guidelines
Candidate Profile
- Native or near‑native Dutch (C2 level required)
- No previous customer support experience required
- Strong communication and problem‑solving skills
- Customer‑oriented mindset and ability to work in a fast‑paced environment
- Willingness to work rotating shifts and on‑site
Compensation & Benefits
- Base Salary: €900–€1100 gross per month (paid over 14 salaries)
- Performance Bonus: €100–€150 per 12 months
- Meal Allowance: €7.63 per working day
- Health Insurance: Included from day 1 (after 6 months of contract the premium is paid by the company)
Location
Hybrid / On‑site – Porto, Portugal
If you’re ready to take the next step in your customer support career and work in a fast‑paced, customer‑focused environment, we’d love to hear from you. Apply now and join an international team in Porto.
Seniority Level
- Not applicable
Employment Type
- Full‑time
Job Function
- Other – Language Schools
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