Customer Service Agent
Há 2 dias
A Job&Talent powered by Multitempo encontra-se a recrutar um Customer Service Agent para a zona de Lisboa em regime híbrido. Funções: - Atendimento telefónico a clientes - dar apoio ao cliente utilizador de uma app desportiva de Golf; - Ofereça um suporte excecional à nossa comunidade global de golfistas, resolvendo as suas questões e problemas em todos os canais. - Será a voz para os nossos 5 milhões de utilizadores, garantindo que recebem ajuda rápida e precisa, enquanto recolhe informações importantes que moldam as melhorias do nosso produto. Requisitos: - Mais de 2 anos de experiência a tornar clientes felizes em produtos de tecnologia ou assinaturas; - Excelente comunicação escrita em inglês; - Mentalidade focada no cliente (customer-first ) com fortes habilidades de resolução de problemas; - Aprendizagem rápida, facilidade com tecnologia e conforto com trabalho remoto; - Entusiasta de tecnologia que adora explorar novos aplicativos e dispositivos; - Experiência prática com Zendesk, Intercom ou plataformas semelhantes; - Fala outro idioma além do inglês? Será um diferencial (espanhol, português, francês, alemão); - Familiaridade com aplicativos móveis e produtos de assinatura; - Entender de golfe ou ter curiosidade para aprender. Oferta: - Salário anual bruto competitivo + Bônus de fim de ano; - Um excelente ambiente de trabalho em uma equipe pequena, mas em crescimento, de quase 40 pessoas que se preocupam genuinamente com seu bem-estar e crescimento profissional; - A oportunidade de causar um impacto significativo enquanto ajuda a moldar o futuro de uma empresa com tração comprovada, que mantém seu DNA de startup enquanto escalamos para nossa próxima fase de crescimento; - Trabalho híbrido flexível – De Lisboa, apenas 1-2 dias por semana no nosso escritório em Lisboa; - Encontros regulares da equipe ao longo do ano; - Jogar golfe durante o expediente (porque quem não gostaria disso?). A vaga deve ser considerada por todos os interessados que considerem preencher os requisitos mencionados, sendo o processo de recrutamento isento de qualquer discriminação e baseado exclusivamente nas competências e no perfil do candidato/a.
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