Application Production Support

1 semana atrás


Lisboa, Portugal Inetum Tempo inteiro

Company Description Inetum is a leading global IT services company, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive work environment where creativity and collaboration thrive. We have a presence in 19 countries and more than 28,000 employees worldwide. If you are looking for a dynamic, innovative and technological company, Inetum is the place for you Come be part of Inetum Job Description Candidate will play a major role in handling Incidents, service requests and Infra Maintenance activities and work in team in shift basis (24/7 production support Main Tasks: Review and create application Support knowledge articles. Ensure all production deliverables are aligned with standards and best practices. Strong knowledge on batch processing and to support production incidents. Analyzing system logs and identifying potential issues with infrastructure and Application related issues. Service monitoring, alerting, reporting and continuous improvement of the service quality and availability. Qualifications Provide technical support to system and application related issues on the respective WINDOWS/ Linux environments used by the different domains in Wealth Management. UNIX shell scripting/ PowerShell/ Python knowledge to automate the server/service/process restarts and other day-to-day activity. Basic knowledge on Autosys (i.e – create new job's/Modify the existing Job's). Strong Knowledge in ITIL PL/SQL Soft Skills: Critical thinking Communication skills - oral & written Ability to share / pass on knowledge Personal Impact / Ability to influence Analytical Ability Qualification & Experience: • Total 3+ years of IT experience working in IT infrastructure and application support  with good mix of experience as given• years on Linux, Windows, Middleware (WAS/Tomcat), Production Support. Mandatory • Strong critical thinker with problem solving approach.• Good written and oral communication skills• Should have hands on experience on Linux, Windows Server Administration.• Should have hands on experience in Middleware technologies • Strong understanding on batch process & autosys.• Good understanding in CICD tools• Good understanding on ITIL practices. Additional Information • English – Expert Hybrid mode in Lisbon



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