Customer Experience Specialist

Há 4 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Summary

We are looking for a talented Dutch-Speaking Customer Advisor to join our innovative team. As a frontline representative for our Dutch-speaking subscribers, you will be responsible for providing exceptional assistance, enhancing their streaming experience, and contributing to the continued success of our services.

Responsibilities

Our ideal candidate will have strong communication skills, be adaptable to work settings, and possess fluency in Dutch (both written and spoken). This role warmly welcomes candidates with no prior experience, making it an exceptional entry point for those passionate about forging a career in the streaming industry.

Key Responsibilities:
  1. Customer Support: Provide top-notch assistance to Dutch-speaking subscribers by addressing their inquiries, offering personalized recommendations, and swiftly resolving streaming-related concerns.
  2. Team Collaboration: Engage in seamless collaboration with colleagues and other teams, actively contributing to the ongoing improvement of our customer service practices.
  3. Issue Resolution: Demonstrate your problem-solving skills by promptly addressing and resolving subscriber concerns, enhancing overall satisfaction and loyalty.
  4. Knowledge Development: Develop and maintain a comprehensive understanding of our streaming platform and content offerings, enabling you to provide accurate and valuable information to subscribers.


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