German Language Specialist
Há 3 dias
We are seeking a highly skilled German language specialist to join our team as a sports and gaming support expert. In this role, you will be responsible for handling customer inquiries via chat, email, and phone, providing exceptional service and ensuring customer needs are met.
About the Job
This is a full-time position offering an attractive annual gross salary of €25,000 - €35,000, depending on experience. Benefits include a meal allowance per working day paid in card, health insurance, and a hybrid working model with 2 days in the office and 3 days at home.
Key Responsibilities- Handle customer inquiries via chat, email, and phone, including product-related matters (sports, casino, poker) and cashier-related issues.
- Assess individual issues and take appropriate action to ensure customer needs are met.
- Work in coordination with other teams based at different locations that share similar objectives.
- Escalate system anomalies and general issues faced by customers to the relevant party.
- Understand Standard Operating Procedures and deliver service/quality standards to agreed levels.
- Fluent in German (C1 level).
- Fluent in English (B2 level).
- Excellent written and verbal skills, as well as high interpersonal skill levels.
- Calm manner and ability to work under pressure, confident in answering a wide range of customer enquiries.
- Ability to perform well in a multi-task/cultural environment.
- Good computer skills.
- Interest in sports, casino, and poker products would be a benefit.
- A permanent working contract.
- An attractive annual gross salary of €25,000 - €35,000.
- A meal allowance per working day paid in card.
- Health insurance.
- A hybrid working model (2 days in the office + 3 days at home).
- Monday to Sunday, between 07:30 am and 10 pm.
- Other benefits.
Randstad's mission is to become the most equitable and specialised talent company in the world. We welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
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