Italian Customer Support Specialist
4 semanas atrás
Wibit Consulting & Services (WibitCS) is seeking a highly skilled Customer Support Agent with Italian language proficiency to join our team in Lisbon, Portugal.
About the Role:We are looking for a resourceful and stress-resilient individual who can adapt and remain calm in all situations. As a Customer Support Agent with Italian, you will be responsible for assisting creators of a video content platform using multiple channels, identifying issues, handling complaints, and providing solutions and alternatives.
Key Responsibilities:- Assist creators of a video content platform using multiple channels as assigned
- Identify issues and handle complaints in a timely manner
- Provide solutions and alternatives to customers
- Collaborate with other agents or teams in case of complex cases
- Document each action taken in a CRM system in detail
- Native/fluent in Italian, both oral and written
- Fluent in English (at least B2 level)
- Excellent writing and verbal communication skills
- Resourceful and stress-resilient personality
- Good listening skills and ability to empathize with others
- Ability to solve issues in a timely manner
- Ability to work independently while being a team player
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance
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