Italian Customer Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro
Job Title: Customer Support Agent with Italian

Wibit Consulting & Services (WibitCS) is seeking a highly skilled Customer Support Agent with Italian language proficiency to join our team in Lisbon, Portugal.

About the Role:

We are looking for a resourceful and stress-resilient individual who can adapt and remain calm in all situations. As a Customer Support Agent with Italian, you will be responsible for assisting creators of a video content platform using multiple channels, identifying issues, handling complaints, and providing solutions and alternatives.

Key Responsibilities:
  • Assist creators of a video content platform using multiple channels as assigned
  • Identify issues and handle complaints in a timely manner
  • Provide solutions and alternatives to customers
  • Collaborate with other agents or teams in case of complex cases
  • Document each action taken in a CRM system in detail
Requirements:
  • Native/fluent in Italian, both oral and written
  • Fluent in English (at least B2 level)
  • Excellent writing and verbal communication skills
  • Resourceful and stress-resilient personality
  • Good listening skills and ability to empathize with others
  • Ability to solve issues in a timely manner
  • Ability to work independently while being a team player
What We Offer:
  • Excellent remuneration package based on experience, skills, and performance
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance


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