Technical Support Expert for Global Tech Company

Há 6 dias


Porto, Porto, Portugal Nordicjobsworldwide Tempo inteiro

We are seeking a highly skilled Technical Support Expert to join our team in Porto, Portugal. As a key member of our Tech Support Team, you will play a crucial role in providing top-notch assistance to our global customer base, troubleshooting complex technical issues, and ensuring seamless user experiences.

About the Role

As a Technical Support Expert, your primary responsibility will be to act as a bridge between our users and our cutting-edge technology. You will listen attentively to users' queries, understand their needs, and provide personalized solutions to ensure they get the most out of our products. Your work will involve using your in-depth technical knowledge to diagnose and resolve complex problems while advocating for our customers, addressing their needs, and delivering exceptional service.

Requirements
  • Excellent English proficiency (B2+), both written and spoken
  • Strong interest in troubleshooting hardware and software on various electronic devices
  • Passion for learning and understanding operating systems like Android and iOS, as well as general software
  • Enthusiasm for problem-solving and a natural inclination to diagnose and troubleshoot technical issues
  • Positive attitude and strong ability to handle stress effectively
  • Excellent listening skills and a keen interest in building strong relationships with customers
What We Offer
  • A competitive salary of approximately €45,000 per annum
  • Career development opportunities, including training and mentorship programs
  • A dynamic and inclusive work environment that fosters growth and success
  • The chance to make a real difference in users' lives by solving complex technical challenges


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