Technical Support Specialist for Global Technology Company

Há 23 horas


Porto, Porto, Portugal Nordic Jobs Worldwide Tempo inteiro
Job Summary
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at a world-renowned technology company. As a Technical Support and User Activation Representative, you will play a key role in providing exceptional assistance to our customers, troubleshooting technical issues, and helping them maximize their use of high-tech products.

About the Role
Our client is a global community of customer experience experts. We promote an international and inclusive environment, where you will feel supported, encouraged, and welcome from day one. We are committed to your growth and success, offering strong professional development programs, mentoring, and opportunities for advancement within our diverse customer service team.

Key Responsibilities
- Provide technical support and user activation services to customers
- Troubleshoot complex technical issues and resolve problems
- Collaborate with customers to understand their needs and provide solutions
- Stay up-to-date with the latest technology and innovations

Requirements
- Good English proficiency (B2+), both written and spoken
- Strong interest in troubleshooting hardware and software on various electronic devices
- Passion for learning and understanding operating systems like Android and iOS, as well as general software
- Enthusiasm for problem-solving and a natural inclination to diagnose and troubleshoot technical issues
- Positive attitude and strong ability to handle stress effectively
- Excellent listening skills and a keen interest in building strong relationships with customers
- Creative mindset and resourceful in finding innovative solutions and alternative approaches

About Us
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with companies from around the world. We match the most exciting jobs with Nordic talent worldwide. We have helped over 4,000 people find their dream job with our 450+ partners in over 35 countries.

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