Global Support Services Specialist
Há 4 dias
This role is a key contributor to the success of Sofyne Active Technology by providing global support services to our customers for Manufacturing Execution System projects. The successful candidate will be responsible for deploying, configuring, and testing the solution, managing support to manufacturing sites, and analyzing issues to propose definitive solutions or workarounds.
Key Responsibilities:
- Management of client expectations for priority of support issues (L2, L3)
- Offering technical assistance to key users in charge of the deployment of the solution on every site
- Providing technical assistance to sites that have already deployed the solution in production
- Managing corrective code necessary for maintenance activities
- Overseeing application releases and software deployment
- Performing audits for every site concerned by the support activity from a technical and organizational point of view
- Participating in the improvement of internal tools and processes
- Building a knowledge repository for all support queries and fixes
- Providing 24/7 shift support
Requirements:
- Customer service integrity and confidence
- Personable and committed
- Self-motivated and diligent
- Results-oriented
- Good problem-solving skills
- Ability to prioritize tasks and work effectively under pressure
- Strong customer orientation
- Good communication skills
Technical Competencies:
- IT background with SQL and JavaScript skills
- Nice to have: Experience with on-site manufacturing and logistics execution software implementations
- Knowledge of C#, .NET, HTML, CSS, jQuery
- Understanding of Lean, Six Sigma, and Supply Chain principles
Education:
Degree in Supply Chain and/or Manufacturing & IT Engineering
Training:
An intensive training program will be provided to develop technical skills in implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products
Career Development:
Successful candidates may have opportunities to become Consultants or Support Leaders for global customers
About Us:
Sofyne Active Technology has been integrating and deploying MES, LES, and PLM solutions since 2005. We support and advise more than 30 major industrial accounts in their innovation and digital 4.0 transformation projects
What Makes Us Special:
200 specialized consultants, complex projects of international scope, 1,800 hours of training in 2023, 3 team-building activities per year, career opportunities in expertise or management, a dynamic, collaborative, and multicultural environment
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