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Career Opportunities in Automotive Customer Service
2 meses atrás
Experience a career transformation with Concentrix, a global technology and services leader that powers the brands of the future. Our innovative approach to integrated solutions has earned us recognition as one of the world's best workplaces.
We're seeking a Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our operations team, you will be responsible for ensuring performance goals are met across all operations and client expectations related to operational excellence are fulfilled. Key areas include quality, efficiency, and customer journey improvement.
Career growth and personal development are at the forefront of our company culture. We offer cutting-edge technologies, ongoing support, and a range of FREE Learning and Leadership Development programs designed to help you succeed. In fact, about 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth.
Your role as a Customer Service Representative will involve:
- Responding to customer requests via multiple channels, updating CRM systems with relevant information
- Building strong customer relationships by handling inquiries with speed and professionalism
- Promoting customer retention and loyalty by supporting successful inquiry outcomes
- Maintaining professional, empathetic relationships with all customers
- Collaborating effectively with team members and management
- Providing feedback on emerging issues and identifying improvement areas proactively
To be successful in this role, you'll need:
- A high level of Danish (written and oral) and a good level of English (B2)
- 1 year of experience in technical roles or automotive customer service
- Passion for automotive topics and skills in digital tech
- Ability to understand policies, procedures, and warranties, as well as familiarity with market geography
- Empowerment to make independent decisions with strong documentation skills
- Skill in resolving issues and providing solutions
In exchange for your hard work and dedication, we offer:
- A competitive salary of €25,000 - €35,000 per annum, depending on experience
- An indefinite contract with full-time hours
- A bring-a-friend (referral) bonus opportunity
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
If you're passionate about making a difference in the automotive industry, we encourage you to apply. At Concentrix, we value diversity and inclusivity, and we're committed to creating a workplace where everyone feels valued and respected.
