Conrad Algarve Groups and Events Manager

1 semana atrás


Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro
Job Title: Conrad Algarve Groups and Events Manager

As a Conrad Algarve Groups and Events Manager, you will be responsible for overseeing the Sales Coordinators and the Groups Coordinator to achieve pre-established goals. Your primary objective will be to maximize sales results for Hotel Groups and Events.

Key Responsibilities:
  • Supervise the Sales Coordinators to deliver our standard services to customers and achieve financial goals.
  • Visit customers with the Sales Manager to guarantee the success of large groups and events.
  • Get involved in negotiations for groups and events to maximize results.
  • Coordinate the "function meeting" with vital information about upcoming groups and events.
  • Be responsible for the weekly communication meeting with coordinators.
  • Know and promote hotel facilities and have knowledge of competitors' strengths and weaknesses.
  • Organize hotel visits and attend unexpected requests.
  • Be the contact between the client and hotel staff when necessary.
  • Work in total cooperation with Sales Managers and Revenue Management to ensure the entire sales process is completed and up-to-date.
  • Update daily sales activities on hotel systems, ensuring information is correct and consistent for the Groups Report.
  • Review rates, groups, deadlines, and waiting lists.
  • Review commission reports for groups, events, and Food and Beverage.
  • Participate in special activities, such as secretaries' cocktails, welcome dinner for groups, etc.
  • Ensure all requests are answered within 24 hours.
  • Keep informed about clients and engage relationships with them.
  • Maintain a positive work environment and good communication in the department and with other departments in the hotel to ensure compliance with Brand Standards and customer/guest satisfaction.
  • Comply with stipulated times and adapt to changes according to the hotel's operational needs.
  • Promote hotel activities and events.
Requirements:
  • Complete Graduate Degree or MBA in Management, Hospitality, or Marketing.
  • Fluent in English; a second language is desirable.
  • Previous experience in sales and events/banquets, preferably in a hotel, with positions of leadership and supervision of teams.
  • Critical analysis skills to strategically evaluate sales opportunities.
  • Ability to analyze and manage multiple tasks.
  • Ability to manage stress situations while promoting a constructive and positive attitude.


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