International French Client Support Specialist in Braga and Aveiro

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Role Overview

We are seeking an experienced French Client Support Specialist to join our team in Braga and Aveiro. As a key member of our customer support team, you will be responsible for providing exceptional support to our French-speaking clients.

This is a fantastic opportunity to work with a diverse group of people from over 15 nationalities, and to develop your skills in client communication and problem-solving.

Job Description

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to empathize with clients. You will be responsible for:

  • Assisting Clients: Providing timely and effective support to clients via inbound calls, resolving issues and answering inquiries regarding reservations.
  • Post-Sale Management: Managing the post-sale process, ensuring that clients receive the best possible service.
Requirements

To be successful in this role, you will need:

  • Language Skills: Native or proficient French (C2) and fluent English (minimum level B2).
  • Excellent Communication Skills: Ability to communicate effectively with clients, empathy and team spirit.
  • Previous Experience: Previous experience in Customer Service or a tourism/travel representative is a plus.
  • Work Permit: For non-EU residents, it is mandatory to have a valid work permit.
Benefits

We offer a range of benefits, including:

  • Competitive Salary: €14,000 per year, paid in 12 monthly payments.
  • Performance Bonus: Opportunity to earn a performance bonus based on individual and team performance.
  • Meal Allowance: A meal allowance to help with expenses.
  • Health Insurance: Health insurance with a dental plan after 6 months of employment.
  • Company Culture: Opportunity to participate in company events, such as parades, awards, get-togethers, and more.
  • Diverse Environment: Work with a diverse group of people from over 15 nationalities.
  • Modern Amenities: Benefit from modern amenities, discounts in local businesses, company parties, and events.
  • Inter-Company Mobility: Opportunity to work at any of our sites around the world.
Location

We are located in Lisbon, with opportunities to work in other locations around the world.



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