IT Support Specialist in Lisbon with Fluency in French
Há 2 dias
We are seeking a highly skilled IT Support Specialist to join our team in Lisbon. This is an exciting opportunity for a customer-focused individual to provide exceptional technical support and resolve complex issues.
About the RoleAs an IT Support Specialist, you will be the primary point of contact for customers, providing timely and effective resolutions to their technical queries. You will work closely with internal teams to identify, analyze, and resolve technical issues, ensuring a high level of satisfaction and engagement.
Key Responsibilities- Provide first-line technical support via phone, email, or chat channels;
- Analyze and troubleshoot complex technical issues, escalating when necessary;
- Collaborate with internal teams to resolve issues and improve overall support processes;
- Maintain accurate records of customer interactions and issue resolutions.
To succeed in this role, you will need:
- Fluency in French and English;
- Excellent interpersonal skills, with a customer-focused approach;
- Strong problem-solving and analytical abilities;
- Technical experience in security or systems administration.
We offer a competitive salary of €40,000 - €55,000 per annum, depending on experience, as well as:
- Comprehensive relocation support to Lisbon;
- Opportunity to advance your career within an international and multicultural environment;
- Comprehensive health insurance coverage from day one;
- Extensive training and dedicated coaches to support personal and professional growth;
- A clear path for growth and development within the organization, with support from a highly collaborative team.
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