Technical Communication Specialist with Fluency in French
Há 1 mês
About the Company
Astrea Recruitment is a leading recruitment agency committed to transforming job searching into an inspiring path of change and support. With 17 years of experience, we have established ourselves as one of the best in the industry.
Job Overview
We are seeking a motivated and adaptable individual for the role of Telecommunication Support Agent with French and English skills to work from Sofia, Bulgaria. This exciting opportunity offers a chance to develop your career in a multinational environment with strong ties to UK business culture.
Key Responsibilities
- Provide exceptional customer support across multiple channels
- Assist with administrative and technical inquiries
- Analyze and efficiently resolve customer queries on a case-by-case basis
- Evaluate and escalate complex cases or calls to relevant departments as needed
- Maintain accurate records and update systems accordingly
Requirements and Qualifications
To be successful in this role, you will need:
- Proficiency in French (C1+) and solid English skills (B1)
- Customer-centric approach with excellent communication skills
- Organizational skills and ability to adapt to different situations
- Availability to work in shifts, learn, and improve continuously
- Familiarity with MS Office applications
What We Offer
This full-time employment opportunity includes:
- Competitive salary: approximately €2,500-€2,700 gross per month
- Performance-based bonuses and referral incentives
- Paid days off and assistance with relocation
- Comprehensive initial training during the first month
- Flexible working hours and transportation assistance for late shifts
- Additional medical coverage and food vouchers
- Access to Employee Network Groups for learning and connecting with colleagues
Why Choose Bulgaria?
Bulgaria is emerging as a top destination for professionals, offering excellent career prospects in industries like IT, BPO, and finance. The country boasts an affordable cost of living, rich cultural life, and a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.
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