Technical Support Specialist with Dutch Proficiency in Lisbon
4 semanas atrás
Job Overview
We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a key member of our Technical Support team, you will play a crucial role in resolving technical issues, ensuring smooth communication with stakeholders, and providing an outstanding user experience.
Key Responsibilities:
- IDentify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements:
- Fluency in Dutch and English is required.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
- Technical Experience: Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Benefits:
- Comprehensive relocation support to Lisbon.
- Opportunity to advance your career within an international and multicultural environment.
- Comprehensive health insurance coverage from your first day.
- Extensive training, plus dedicated coaches to support personal and professional growth.
- A clear path for growth and development within the organization, with support from a highly collaborative team.
- The estimated salary for this position is approximately €40,000 - €60,000 per year, depending on experience.
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