Technical Support Specialist for Dutch-Speaking Clients in Lisbon
2 semanas atrás
We are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. As a key member of our team, you will be responsible for providing exceptional support to our clients via various channels.
About the RoleThis is an exciting opportunity for a driven individual who is fluent in Dutch and English. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong analytical mindset.
Key Responsibilities:
- Provide technical support to clients through phone, live chat, email, and social media
- Address client inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties
- Serve as a trusted advisor to clients, particularly in the sports industry
- Respond quickly to client questions, concerns, and feedback
- Build strong relationships with clients through clear and effective communication
- Maintain high service standards in line with company policies
- Provide suggestions for process and service improvements
To be successful in this role, you will need to have:
- Fluent Dutch language skills (C2 level)
- Fluent English language skills (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
As a Technical Support Specialist at Cross Border Talents, you can expect a competitive salary package that includes:
- Average monthly salary: €3,500 - €4,200 depending on experience
- Performance bonus: Earn bonuses based on your contributions
- Meal allowance: Coverage for meal expenses during work hours
- Transportation allowance: Support for commuting costs
- Health & Life Insurance: Comprehensive well-being coverage
We are committed to supporting our employees in their personal and professional development. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please apply today.
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