Customer Service Representative for Medical Device Solutions in Lisbon

3 semanas atrás


Porto, Porto, Portugal Blu Selection Tempo inteiro

Job Overview

We are seeking a highly motivated Customer Service Representative to join our team at Blu Selection in Lisbon. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and providing timely support to customers regarding the Omnipod Product, an Insulin Management System.

Key Responsibilities:

  • Taking care of inquiries from customers about the Omnipod Product
  • Responding to inbound calls, managing orders, and coordinating product shipment to customers
  • Providing support and direction to customers, resolving their issues in a timely and empathetic manner
  • Encouraging customers' compliance with product utilization

Requirements:

  • A native level of German and a good level of English
  • Enthusiasm about medicine and an affinity for providing help
  • Knowledge of the value and impact that a good customer experience can create
  • An attentive listener and comfortable communicating with people
  • Energetic, innovative, and proactive in a fast-paced environment

Benefits:

  • Type of contract: yearly or 6-month contract, renewable
  • Working hours: full time (40h/week) on rotating shifts (night shifts included, schedule 24/7)
  • Salary conditions (*) – 2 options:
    • Including free accommodation (shared flat, all bills included): 1,230€ gross/month
    • Excluding accommodation: 1,612€ gross/month
  • For international candidates:
    • Reimbursement of your initial flight expenses after contract signing
    • Airport pick up
    • Yearly two-way flight ticket back to your home country (within the EU)
    • Help with paperwork, opening a bank account, etc. upon your arrival
    • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
    • Real career opportunities in different career paths
  • Compensation during the training period if successful (5 days): 90% of regular wages

About Us:

Blu Selection is a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team includes talents from more than 80 nationalities all over the world. We offer a dynamic and inclusive work environment where you can grow professionally and personally.

About Lisbon:

Lisbon is a vibrant city with a rich cultural history, offering a unique blend of tradition and modernity. The city has a warm climate all year round and a sunny beach life next to the Atlantic. You will find a large English-speaking local community and international environment, making it easy to settle in.



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