Mac Administrator

1 semana atrás


Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

Role Summary:


As a Mac Administrator – Process Specialist at SAP, you will contribute to the internal Mac@SAP service by utilizing the MDM technology stack, 3rd-party products, and in-house developed solutions to maintain the company's fleet of 35,000+ Macs, ensuring they remain compliant and up-to-date.


Key Responsibilities:



  • Design, plan, and create state-of-the-art solutions for SAP's global Mac fleet, delivering them through distribution and self-service policies.
  • Contribute to the team's 3rd Level support, addressing complex multi-team challenges related to various Mac technologies, and represent SAP in escalations with software vendors.
  • Share technical knowledge with the team, contribute to skill building throughout the organization, and participate in the organization's continuous agile delivery process.
  • Establish a strong presence in the larger MacAdmin community through knowledge sharing, such as blog posts and open sourcing.

Requirements:



  • Completed Bachelor's degree or equivalent work experience.
  • 2+ years of work experience as a system administrator or similar role supporting Macs.
  • Experience with testing and process documentation.
  • Excellent English language and communication skills.
  • World-class macOS know-how and Mac client management: Apple/Jamf certification is a plus.
  • Proven track record of managing Macs with a Microsoft-based backend environment.
  • Hands-on experience in automating tasks under macOS (e.g., Shell scripts).
  • Understanding of system administration, network administration, and security best practices in the context of Apple devices.

About the Team:


The Mac CoE's purpose is to help the world run Macs better and improve SAP's Mac users' lives. We are responsible for one of the top Apple at Work programs globally: Apple Success Story. Currently, we have over 35,000 employees that have chosen a Mac at SAP.


About SAP:


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.


About Inclusion:


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.


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