Global Process Manager
Há 7 dias
The Process Excellence teams in GBS design and implement standard solutions, develop continuous improvement capabilities, ensure service quality and compliance, and drive digital solutions. The Global Process Manager oversees a specific sub-process, managing stakeholder relationships, understanding needs, defining strategies and KPIs, specifying system requirements, and prioritizing service demands while supporting operational teams.
Key Responsibilities:
- Ensure the success of the Accounts and Sales Ops teams by owning and managing the sub-process and driving continuous improvements.
- Define the service strategy for the sub-process, lead its design and build, and align it with the overall solution roadmap.
- Lead the implementation of service strategies, ensure compliance with governance frameworks, and establish KPIs/SLAs with customers and the operations team.
- Build strong relationships with stakeholders, understand their needs, and provide input to the customer board.
- Be the go-to person for all operational teams when challenges arise.
- Develop solutions and system requirements for effective design, build, and operational success.
What We're Looking For:
- Bachelor's degree in Business Administration, Finance, Economics or similar field.
- At least 5 years of experience in process management in GBS Order to Cash (Order Intake, Returns, and Claims).
- Knowledge of Billing, Rebates, Credit Control, and Invoice to Cash is a plus.
- Experience in Customer Relationship Processes in Europe (other markets are a plus).
- Deep understanding of project management and lean Six Sigma approaches.
- Experience in SAP SD in AFS S4 process maintenance and implementation.
Salary: Estimated salary range €65,000 - €85,000 per annum depending on location and experience.
Benefits:
- Diverse and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace.
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