Host Experience Specialist
2 semanas atrás
About GuestReady
GuestReady is a leading short-term rental management and hospitality company, providing exceptional services to property owners. With operations in the United Kingdom, France, Portugal, Spain, and the United Arab Emirates, we offer innovative technology and a commitment to hospitality.
Our Mission
We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. Our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management.
The Role
We are seeking an Owner Experience Agent to join our team and provide exceptional support to our hosts. In this role, you will be responsible for providing professional and timely support via email and phone.
Responsibilities
- Provide professional and timely owner support via email and phone
- Respond to level 1 owner inquiries and troubleshoot issues as needed
- Serve as the first point of contact for owners regarding active booking issues and requests
- Take ownership of issues and give your best to solve them, or otherwise escalate to the appropriate department
- Ensure quality and professional service at all times, maintaining a high level of owner satisfaction
- Maintain a full understanding of GuestReady owner processes and tools, staying up to date on changes and updates to our systems
Requirements
We are looking for someone with excellent communication skills in written and verbal French, English, and Portuguese. Prior experience in customer service, hospitality, or related fields is also required. Strong problem-solving skills and ability to think on your feet are essential. Comfortable with technology and able to work flexible hours, including evenings, weekends, and holidays.
Estimated Salary: £25,000 - £35,000 per annum
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