Technical Support Representative

4 semanas atrás


Porto, Porto, Portugal Headhunt International Tempo inteiro

About Us

Headhunt International is a leading recruitment agency that specializes in placing talented individuals in top companies around the world. Our client, a multinational technology company, is seeking a highly skilled Technical Support Representative to join their team in Athens, Greece.

Job Description

We are looking for a Technical Support Representative who can provide excellent customer service and technical support to our clients. The successful candidate will be responsible for:

  • Identifying customers' needs and delivering appropriate solutions, including sales
  • Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner
  • Assisting customers to place an order and related issues
  • Answering customers' inquiries and troubleshooting or escalating technical issues that they face and assisting customers with account issues
  • FOLLOWING standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible

Requirements

To be successful in this role, you will need:

  • Sales experience with consumer products and services will be an asset
  • Technical research skills to troubleshoot customer problems
  • Advanced internet research skills
  • An empathetic soul with the communication skills that match
  • A positive and adventurous attitude
  • A sponge that is willing to soak up all the knowledge and experience we offer

What We Offer

In return for your hard work and dedication, we offer:

  • Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process at no cost to you)
  • Competitive monthly salary of €45,000 + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age


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