Technical Support Representative
4 semanas atrás
About Us
Headhunt International is a leading recruitment agency that specializes in placing talented individuals in top companies around the world. Our client, a multinational technology company, is seeking a highly skilled Technical Support Representative to join their team in Athens, Greece.
Job Description
We are looking for a Technical Support Representative who can provide excellent customer service and technical support to our clients. The successful candidate will be responsible for:
- Identifying customers' needs and delivering appropriate solutions, including sales
- Guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner
- Assisting customers to place an order and related issues
- Answering customers' inquiries and troubleshooting or escalating technical issues that they face and assisting customers with account issues
- FOLLOWING standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Requirements
To be successful in this role, you will need:
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
What We Offer
In return for your hard work and dedication, we offer:
- Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process at no cost to you)
- Competitive monthly salary of €45,000 + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
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